Solution Architect

Job Description

Discipline at Epic

What we do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

You will work as a Solution Architect in the Manufacturing vertical of our Unreal Engine business development and sales group for the Americas. In this role, you will work with customers and potential customers to help them understand the value of the Unreal Engine. You will assess project needs and offer them support tools both online and in-person.

In this role, you will
• Engage in short-term (weeks to months) consulting engagements with clients, assessing their needs for adoption and success with UE
• Demonstrate the value of the Unreal Engine in solving industry-specific challenges
• Effectively identify customer needs and risks, outlining deliverables and scoping work to address them
• Recommend workflows and optimizations based on industry expertise and best practices
• Work with Sales and Support to develop effective onboarding plans and assist in implementing as needed
• Partner with technical resources in Support, engaging assistance onsite or remotely when appropriate
• Monitor progress against plans and deliverables, effectively communicating progress and managing scope
• Provide mentoring and hands-on training for clients in partnership with the Learning team
• Communicate effectively to a variety of stakeholders, both internally and externally, keeping them informed and effectively delivering high-touch support.
• Collaborate well and grow cross-functional relationships to ensure alignment across teams
• Hand off accounts to the Technical Account Management team

What We're Looking For
• Hands-on experience using the Unreal Engine in manufacturing industries
• 4+ years in a customer-facing role (e.g. Sales, Support, Training), ideally supervising projects or as a project lead or similar experience dealing with internal or external stakeholders
• 4+ years of experience in Manufacturing
• Extensive experience with Manufacturing softwares and workflow
• Demonstrated ability to exhibit amazing problem solving skills daily, viewing each new problem as an opportunity for success
• Track record of approaching challenges creatively and methodically, seeing them through to final resolution
• Ability to communicate with varying levels of stakeholders and build relationships effectively
• Willingness to travel up to 30-40%

Jobcode: Reference SBJ-gw8ppy-3-12-71-237-42 in your application.