Content Moderation Lead

Job Description

OPERATIONS

What We Do

Help Epic thrive as part of our business operations team with essential roles in HR/Recruiting, Legal, Facilities, IT, InfoSec and more.

What You'll Do

As a Content Moderation Lead on the Epic Games Store, you will be the subject matter expert for moderation of EGS products and storefront. Collaborating with Publishing, Development, Design, Operations, and Epic Trust & Safety teams, you will develop standards and policies, implement processes, tools, and scalability plans in continuous alignment with the EGS vision and roadmap.

In this role, you will
• Own - Build and maintain EGS content moderation policies and processes, guidelines, runbooks, appeals process, and edge case scenario planning. Manage relationships with Epic Global Moderation team, liaising with internal stakeholders and partners regarding all things related to EGS content moderation.
• Collaborate - Partner with stakeholders such as publishing, developers, community, operations and Epic Global Moderation to ensure continuous alignment with the EGS vision and content moderation best practices. Work closely with Epic Global Moderation team to
optimize process and policy for quality, accuracy and efficiency, as well as optimize for global coverage during this time of EGS growth.
• Execute - Be the business owner for the results of EGS content moderation. Work directly with the Epic Global Moderation team to collect data and analytics and make necessary adjustments to provide creators and partners with the best store experience possible, and identify new opportunities to enhance existing organizations, services, processes and policies. Define and maintain appropriate and effective SLA's alongside high quality reviews.

What we're looking for
• Experience as a content moderation lead managing globally distributed team of internal resources as well as external resources
• Proven track record for creating and driving improvements and optimizations in teams, services, tools, processes and policies
• Independent, self motivated, collaborative, and able to lead projects from conception to completion
• 5+ years of relevant work experience, in game industry or entertainment industries
• Excellent communication and relationship-building skills
• Mentally strong and having a keen emotional intelligence
• Flexibility and the ability to delivery excellence amidst constant change
• Driven to do great work, and leave things better than found
• Passionate about doing the right thing, not afraid to say NO and knowing how to take calculated risks to create maximum impact

Jobcode: Reference SBJ-romwx1-18-117-196-217-42 in your application.