Growth Marketing Operations Manager

Job Description

MARKETING/PUBLISHING

What We Do

We deliver the most innovative gaming experiences possible to players across the world. Whether through community outreach, world-class events, or partnership integrations, the Epic Games Publishing and Marketing teams seek to surprise players with new experiences every time they drop in to play.

What You'll Do

Epic Games is looking for a Growth Marketing Operations Manager to join the Growth team. You'll lead a team of operators to program, monitor and maintain lifecycle messages across the Epic ecosystem. The ideal candidate is passionate about process, documentation, workflow improvements, marketing tech and operational efficiencies. This candidate can support the various initiatives happening at once.

In this role, you will
• Expertise on the programming and automation of customer-facing lifecycle campaigns and content across message surfaces using multiple tools including CRM systems, email and push notifications.
• Leading a team of operators to program messaging in primary toolsets; collaborating with campaign leads to set and adjust content-interaction limits to control messaging cadence and achieve business objectives.
• Collaborating with stakeholders to optimize operator, campaign and platform efficiency through automation flows.
• Establishing and maintaining an on-call schedule to ensure full system coverage and escalation.
• Identifying areas of opportunity across end-to-end campaign workflows and tooling to maximize reach and ROI.

What we're looking for
• 7-10 years managing cross-channel lifecycle campaigns
• Experience in marketing automation tools, like Braze, Adobe, etc.
• Experience working across functional groups including product owners, content strategists and analysis
• Project and or Program management expertise (e.g. Six Sigma, PMP etc.)
• Foundational understanding of customer privacy and permissions regulations (e.g. CCPA, GDPR, COPPA)
• Experience managing and developing teams
• A passion for games and/or 3D software and technology

Jobcode: Reference SBJ-gpbm54-18-224-246-203-42 in your application.