User Researcher

Job Description

Endeavor is a global media and entertainment company with world-class brands and capabilities across talent representation, sports, fashion, event management, and brand marketing. Comprised of industry leaders including entertainment agency WME; sports, fashion, events, and media company IMG; and premier mixed martial arts organization UFC, Endeavor likely plays a significant role in the content you love and the experiences and events that you never forget. Our companies and represented talent and brand clients collectively reach billions of passionate fans, directly, every single day.
Our Digital group sits at the intersection of technology, content, and talent, operating scaled businesses, and creating new direct-to-consumer offerings with the world's best creative talent and brands at the center. We are a team of strategists, product managers, designers, engineers, marketers, and data scientists focused on building cutting-edge products that help shape the future of media and entertainment.

The User Researcher will be joining a growing team within Endeavor Digital. They will serve as the voice of the customer across our leagues, streaming, events, and education verticals, developing a deep understanding of both consumers and providers across our marketplace. With this understanding, they will shape our product and business strategy to exceed customer expectations and deliver against unmet needs.

Who You Are
• You have at least 3-5 years working in a company where the primary product is a B2B or D2C digital experience such as an eCommerce marketplace, mobile streaming app, or e-learning
• You have 3-5 years of experience working in an environment where your primary partners are product managers, product designers, data scientists and engineers
• You have 3-5 years of experience in the field of user research
• You have a bachelor's degree or higher in a STEM discipline, ideally Human Computer Interaction, Statistics or Social Psychology
• Experience working with qualitative methodologies such as foundational research, task analysis, software prototype testing and usability testing from the Human-Computer Interaction discipline
• You bring demonstrated experience in qualitative, quantitative or mixed method exploratory research.
• You take a user centric, needs based approach to informing software development. This results in business outcomes by fulfilling user needs.
• Proven experience in planning, scoping, conducting, analyzing , and communicating research across multiple projects/products (possibly in different stages within the product lifecycle)
• You have demonstrated experience translating insights into recommendations applicable to different business functions
• You have a portfolio of past projects that demonstrate your ability to summarize findings and communicate clearly to showcase your user research expertise.
• Though most of us call NYC home, you can work from anywhere in the United States

What you'll do
• You will grow the User Research practice within Endeavor Digital setting priorities and KPIs with the team to maximize influence and impact in the organization
• Support the User Research team to prioritize projects, scale the team and present to the leadership within Endeavor Digital
• Distill complex insights down to actionable nuggets, tailoring your communication cross-functionally to all levels of the organization, owning all deliverables for your projects
• Design and conduct generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys).
• Be a key thought leader w orking across teams of PMs, Engineers, Designers, Data Scientists, and Marketers to deliver innovative solutions

E n deavor is subject to certain governmental recordkeeping and reporting requirements. In order to comply with those requirements, we invite you to voluntarily self-identify your gender and race/ethnicity. Submission of this form is voluntary, and refusal to provide it will not affect your opportunity for employment, or terms or conditions of employment. The information you provide will be kept confidential and may only be used in accordance with applicable law. The form will be kept separate from your employment application, and from your personnel records, if you are hired.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

Jobcode: Reference SBJ-rb5wbe-18-223-196-59-42 in your application.