Senior Director, Service Delivery

Job Description

Who We Are:

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

I. About Endeavor:

Endeavor is a global media and entertainment company with world-class brands and capabilities across talent representation, sports, fashion, event management, and brand marketing. Comprised of industry leaders, including entertainment agency WME; sports, fashion, events, and media company IMG; and premier mixed martial arts organization UFC, Endeavor likely plays a significant role in the content you love and the experiences and events you never forget. Our companies and represented talent and brand clients collectively reach billions of passionate fans directly every single day.
Our technology organization is transforming how we work at Endeavor. We align with our business units to deliver shared services and innovative solutions that:
• Address specific business challenges, integrate processes and systems, and create incredible experiences.
• Connect our work to shared goals that propel Endeavor forward in the Digital Age.
• Advance the way we work by leveraging disruptive technologies.

We are seeking a forward-thinking technology leader who can drive our focus areas, such as building more robust foundational technology capabilities, standardizing processes & systems, and digital acceleration.

II. Position Summary:

Reporting to the VP of Global Service delivery, the Senior Director of Service Delivery (Americas) plays a crucial and prominent role within our organization's IT leadership team. This highly visible position will lead the Americas service delivery organization, participate in strategy development, road mapping, and digital transformation initiatives for the Service Delivery organization.

The SD, SD position demands a unique blend of technical expertise and business acumen to manage the relationship between our business units and IT effectively. Collaborating closely with business stakeholders and users, the SD anticipates evolving business needs and ensures a strong alignment between IT support and business objectives. The SD will directly lead the Americas East division and have IT leads across Americas reporting to them. Working alongside the VP, SD and the IT leadership team, the SD skillfully anticipates business' needs and translates them into proactive support. A comprehensive understanding of core IT processes and systems, and a continual improvement mindset is essential for this role. Additionally, the SD must stay abreast of technological advancements and advocate for effective end-user change management.
Our ideal candidate will exhibit exceptional leadership, transformation, and technical skills, enabling them to successfully navigate a fast-paced and complex organization. Excellent communication skills and a passion for customer service and mentorship/coaching are a must.

III. Essential Functions:

Key Responsibilities:
• Manage a team of Manager- and Director- level employees, with extensive teams of their own, to deliver IT Services throughout the Americas region.
• Foster robust relationships with key team members and business stakeholders within the Americas Region to respond to business' needs and feedback, identifying areas of, planning for, and actioning improvement efforts with clear KPI tracking and reports.
• Regularly assess team performance and coaching opportunities to ensure adherence to established service level agreements (SLAs).
• Collaborate with business stakeholders to identify and understand their technology requirements, challenges, and opportunities.
• Compile and prioritize IT demand and deliver technology solutions supporting daily operations, long-term business strategy, and digital transformation.
• Supervise successful execution of IT initiatives, ensuring high quality support, thoughtful end user change management and adherence to quality standards.
• Harness the enterprise IT organization, infrastructure, and technology capabilities to achieve business outcomes.
• Cultivate technology talent bench for future succession opportunities. Provide guidance and mentorship to IT staff.
• Uphold appropriate compliance, security, and controls, aligning with company policy and governance.

VI. Qualifications:
• 8+ years' experience in IT leadership roles, with a focus on service delivery and strong background in coaching and people management.
• 3+ years of experience developing and implementing IT strategies and roadmaps a plus, but not required.
• Proven ability to craft business transformation programs with strong IT enablement.
• Experience in mergers, acquisitions, and divestitures is a plus.

V. Knowledge, Skills, and Abilities:
• Solid understanding of IT systems (Custom and packaged applications), infrastructure, and software development processes.
• Ability to think strategically and to drive change within the organization.
• Exceptional written and oral communication skills.
• Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Strong project management skills, capable of managing multiple projects simultaneously.
• Knowledge of IT industry best practices, trends, and emerging technologies.
• Ability to think strategically and align IT solutions with overall business objectives.
• Proactive problem-solving skills and a customer-centric approach.
• Familiarity with IT risk management and compliance standards.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:
$135,000 annually

Hiring Range Maximum:
$180,000 annually

Jobcode: Reference SBJ-g6wye8-3-142-198-129-42 in your application.