Full Time Job

General Manager - Premium Experiences and Hospitality Program


New York, NY 05-13-2024
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  • Paid
  • Full Time
  • Executive (10+ years) Experience
Job Description
Who We Are:


This is for a newly launching major premium experiences and hospitality program. The GM is the leader of a best-in-class, high performing team that will develop and lead a world-class premium hospitality organization. This role will be accountable for achieving ambitious commercial goals and orchestrating all facets of the event lifecycle. The individual in this position will foster a culture of excellence, ensuring that experiences for hundreds of thousands of guests, VIPs, and dignitaries meet the highest possible standards and resonate with audiences worldwide. Building a team that will exceed 200+ when fully staffed, this role will provide oversight of and guidance to all senior team leads that comprise the organization. Leveraging prior experience driving commercial results, delivering large-scale multinational events, and managing senior-most executive stakeholders, this individual will be responsible for the success and impact of a program which is expected to deliver billions of dollars in impact.

• Develop and articulate a vision and guiding principles for the hospitality program that places the quality of the guest experience at the forefront of all planning and decision-making.
• Serve as the primary point of contact for On Location, key partners, executive stakeholders, fostering strong relationships and managing results throughout the hospitality program lifecycle.
• Accountable for P&L for a multi-billion-dollar effort and make financial decisions grounded in the strategic plan for the program.
• Drive the development of nuanced experiential products for several thousand guests that are curated to the needs and expectations of discerning clientele.
• Demonstrate an intimate understanding of the complexities of multi-site and multi-country event management with an emphasis on premium hospitality spaces, both in-venue and out-of-venue.
• Serve as the primary point of contact for key issues that may impact the successful execution of the program, demonstrating executive problem-solving skills and adaptability.
• Cultivate a global sales partnership network inclusive of the strongest sports experience sales teams in the US, Mexico, Canada, and other top markets.
• Drive integration of global marketing plans on a market- and product-specific basis with sales targets in consultation with key partners and in alignment with the general marketing principles.
• Engage and develop a nuanced understanding of the perspectives of external partners, sponsors, vendors, host cities, regulatory bodies, and community representatives and serve as the executive point of contact for these stakeholders.
• Provide key input and approvals for the procurement and management of event resources when these items reach thresholds requiring executive-level input.
• Deliver excellent people and program management and hold team members accountable for performance and delivery schedules.

• Bachelor's degree in business administration, event management, hospitality, or a related field; advanced degree preferred.
• Minimum of 15 years of experience managing large-scale multinational events with a focus on operational excellence and stakeholder management.
• Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve exceptional results.
• Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders at all levels.
• Experience creating and implementing a centralized business function within a sport organization and / or large-scale corporation.
• Extensive experience developing and implementing premium hospitality programs for high-profile events and / or organizations.
• Strategic, results-oriented leader with a passion for delivering exceptional guest experiences.
• Proven ability to develop and execute effective go-to-market strategies, driving engagement and participation in premium hospitality programs.
• A willingness to travel frequently (up to 75%) and work flexible hours

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:
$337,500 annually

Hiring Range Maximum:
$450,000 annually

Jobcode: Reference SBJ-g47v2v-3-239-95-36-42 in your application.

Salary Details
Salary Range: $337,500 to $450,000 Per Year ($ USD)
Company Profile

Endeavor is a global entertainment, sports and content company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency William Morris Endeavor (WME); sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation; marketing and licensing; content development, distribution and sales; event management; and a number of direct-to-consumer offerings.