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Full Time Job

Accommodation Manager, Los Angeles Olympics & Paralympics

Endeavor

Remote / Virtual 02-29-2024
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You'll Do:

The Accommodation Manager is responsible for overseeing the planning of the accommodation aspects of the LA 2028 Olympic & Paralympic Games. The role successfully manages accommodation selection, negotiations, contracting and reporting for the Olympic & Paralympic Accommodation team.

The role works closely with a team of Director and Vice President on the Olympic Accommodation Team to create a positive and efficient environment focused on executing with excellence. This leader will work across our programs with our product architecture team, game stakeholders, operations, transportation, and more.

Responsible for developing and maintaining mutually beneficial relationships with hotels, hotel brands, internal sales team, and other various internal and external clients as it relates to the LA 2028 Olympics & Paralympics.

Key skills that this individual must possess include strategic decision-making, contract negotiation, effective organization, and prioritization of work. This person must have the ability to formulate and implement procedures, as well as the ability to train and lead staff. Proven leadership, communications and management skills are imperative; familiarity with the Los Angeles hotel market and sports is helpful. The candidate must be strong at multi-tasking and working in a fast-paced environment. Professionalism, a positive attitude and the ability to work effectively as a team player are required.
• Foster strong relationships with hotels, transportation, other vendors, and services.
• Identify accommodation needs for the Olympics including hotel evaluation, selection, contracting, and ongoing relationship management
• Negotiate hotel contracts based on specific needs (including favorable T&Cs, food and beverage minimums, amenities, etc.)
• Develop, document, and implement specific event procedures and systems.
• Ongoing client management with both Internal and External clients (requests for lodging needs, gather and relay information between the client, partners, and other departments)
• Develop & monitor operational plans to efficiently manage accommodations inventory
• Work with HR to design, document and implement operational training programs and best practices for the Olympic Accommodation team
• Work closely with project leaders to adjust, document, and implement our event processes to utilize our Event Management Systems.
• Establish operational accountability (checklists, quality assurance tests, etc.) for the Olympic Accommodation team and share best practices across event teams.
• Work alongside the sales team with large proposals for groups
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
• Attend site Inspections and provide Accommodation insights and recommendations to the clients and Sales team

Administrative & Other Responsibilities
• Team Management: 1/1, Performance Review, Team Development, staff training, reinforcement of & accountability for processes
• Daily management of Olympic Accommodation team
• Participate in post-event review meetings regularly.
• Conduct process review/improvement meetings regularly.
• Provide input on performance reviews, bonuses, and merit increases.

You Have These
• Bachelor's Degree in Hospitality, Sports Management or a related field, or equivalent experience preferred
• Experience in a management position (minimum of 5+ years), preferably in Olympics and/or travel, event and hospitality industry. Experience in handling day-to-day team management activities and issues that may arise.
• Ability to negotiate understanding both parties' needs and wants and ultimately partnering to obtain win/win results for On Location and vendor, and the client
• Strong understanding of the Los Angeles hotel market, its dynamics and trends
• Appropriate level of technical expertise necessary to work with event bid documents, hotel RFPs and hotel contracts
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• Ability to communicate information and ideas to other people verbally or in written form in an understandable manner, both in English and French
• Proactive attitude towards client satisfaction: implement actions, steps, plans, systems, processes or programs in order to maintain high levels or enhance client satisfaction
• Having and demonstrating the skill to effectively address and resolve problems as part of a team.
• Fluent or conversational in French and English
• Adaptability: ability to work with executives, operational staff and liaise between OCOG and On Location sales and executive team in various offices.

We'd Love If You Also Have These:
• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive leadership have been demonstrated.
• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.
• Experience with Olympics or large-scale events
• Ability to work in a fast-paced environment and manage effectively multiple deadlines

Travel: Must be adaptable with work and travel schedule, including holidays. Travel may be required throughout the year, including extended periods of remote work in local offices within host cities. Expected travel may range from 15-25% annually and 1-2 months of continuous travel during Olympic games. Some International travel may be required as well.

How we work:

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remot

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Jobcode: Reference SBJ-d2mx06-3-227-240-72-42 in your application.

Company Profile
Endeavor

Endeavor is a global entertainment, sports and content company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency William Morris Endeavor (WME); sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation; marketing and licensing; content development, distribution and sales; event management; and a number of direct-to-consumer offerings.