Client Development Manager

Job Description

Job Title
Client Development Manager

Who we are:
Bizrate Insights:
Bizrate Insights, a Dotdash Meredith company, is one of the largest sources of
verified customer-generated seller ratings and reviews, helping both retailers and
consumers make informed decisions. Bizrate Insights' core solutions cover online

visitors and buyers as well as retail store buyers, allowing partners of all sizes to
build best-in-class customer experiences, gain competitive intelligence, and attract

qualified traffic.

The Client Development Manager plays a unique and important hybrid role as both a
results-oriented, experienced account manager and salesperson for sophisticated,
mid-and-top tier clients, including named accounts and inbound and outbound
sales. You will champion Bizrate Insights' leadership in the e-commerce consumer
insights and customer ratings markets by driving Bizrate Insights' value
propositions and highest service delivery standards. This hybrid role requires
account management skills with a passion for identifying new opportunities,
pitching new business, upselling, cross-selling, and closing sales.

The Client Development Manager will act as a strategic advisor for their book of
business, servicing clients' needs. This includes being the day-to-day contact and
providing consultative analytics to upsell and cross-sell new solutions based on
client needs.

In addition to servicing a book of clients, the Client Development Manager is
responsible for supporting inbound new business sales throughout the sales
process, including prospecting, hunting, and subject matter expertise, leading to
closed deals.

Who you are:
To accomplish this, you will have e-commerce expertise, strong analytical and
presentation skills, and a passion for sales. You combine a great instinct for selling
compelling products with a strong focus on users, clients, partners, and expansion.
You are a consultative seller with the ability to listen to the client base and translate
their needs into products that drive adoption and entrenchment while aligning with
corporate needs.
This is an individual contributor role on the Client Development Team that requires
close collaboration with other teams across the organization.

Main Responsibilities:
• Build relationships with clients by acting as day-to-day contact for an
assigned portfolio of mid-tier and top-tier accounts, including direct outreach.
• Train clients on Bizrate Insights' tools and solutions to entrench our position
and demonstrate our ongoing value to the client's organization.
• Upsell relevant solutions to existing clients by making recommendations
based on data findings, encouraging them to purchase additional services
and solutions that meet their needs.
• Proactively identify opportunities and sell-in new products and services.
• Close new contracts and renew existing contracts.
• Drive product and feature adoption by providing consultative advice and
usage/adoption recommendations.
• Retain your named book of business by identifying and mitigating risks.
• Hunt, prospect, and close deals, bringing in new logos.
• Act as a consultative salesperson, bringing new retailers to our network by
selling-through our solutions and value proposition to leads.
• Attend conferences and trade shows as required.
• Respond to retailer inquiries (B2B Customer Support) as needed.
• Act as a support player and subject matter expert by providing support in
training, account support, retailer onboarding, etc., while learning and
growing your client portfolio within the department.
• Support the collection of market intelligence through strong relationships
with clients that lead to access to senior decision-makers and their
development roadmaps.
• Meet or exceed established quarterly goals.

Qualifications:
• 5+ years of relevant experience in account management, client
development, sales, or similar client-facing services, most recently working
with top-tier clients.
• A demonstrated consultative sales approach in account management,
upselling/cross-selling, and inside and outside sales; SaaS experience is a
plus.
• A proven history of identifying prospects and closing new deals.
• T rack record of successfully selling new solutions – you are both a hunter and
nurturer.
• Basic understanding of statistics and analysis used to identify findings and
create compelling data-based presentations and Quarterly Business Reviews
(QBRs).
• Strong written and oral communication skills are required, including the
ability to clearly communicate value propositions and findings with comfort
speaking to C-Level executives.
• Deadline-oriented mindset that embraces the production of high-quality work
in a fast-paced, ever-changing environment while being mindful of deadlines
and attention to detail.
• Knowledge and interest in e-commerce, specifically retail, is required; retail
experience is a plus.
• Strong Microsoft Office or GSuite skills and CRM skills required; Salesforce
experience is a plus.
• Bachelor's degree or equivalent professional experience.

Pay Range
Salary: $60,900 - $87,000

Jobcode: Reference SBJ-rv8eyn-18-219-43-26-42 in your application.