Streaming Media Assistant

Job Description

About the Role & Team

At Disney Entertainment & ESPN Technology, the Live Orchestration Department is at the heart of our streaming media operations. Our agile and responsive teams ensure that Disney's live and on-demand video products are delivered to audiences across the globe with seamless precision. Supporting a vast portfolio of high-profile content, the department provides 24/7 oversight across both linear and event-based programming.

From system health monitoring to incident management and hands-on orchestration of media workflows, our technicians keep our content flowing - ensuring the exceptional quality and reliability that Disney is known for. The team operates with speed, focus, and a deep technical understanding of both our proprietary platforms and the evolving digital media landscape.

A few reasons why we think you'll love working here:
• Purposeful Impact: Help deliver world-class streaming experiences to millions of viewers, supporting iconic brands and events.
• Collaboration: Be part of a close-knit operations team that works in sync with content, engineering, and support partners across the business.
• Development: Learn, grow, and gain exposure to the latest in streaming media technology and broadcast operations.

About the Role

As a Streaming Media Assistant, you will play a key role in the daily delivery and quality assurance of Disney's live and on-demand media offerings. Supporting our media orchestration operations, you will execute essential workflows using proprietary software, monitor live streams, and assist in the resolution of technical issues during high-priority events.

This is a hands-on operational role suited to individuals with a keen eye for detail, a passion for technology, and the ability to remain calm and proactive under pressure.

What You Will Do

You will be responsible for:
• Executing defined operational workflows to ensure the quality and availability of live content streams.
• Following and documenting standard operating procedures, while identifying and escalating issues when necessary.
• Monitoring system health and platform status, taking action to resolve or escalate incidents during live events and VOD distribution.
• Troubleshooting workflow interruptions, ensuring swift and accurate resolution.
• Supporting live broadcasts and events by orchestrating media using internal tools and systems.
• Collaborating closely with technical teams and stakeholders to ensure seamless content delivery.

Required Qualifications & Skills
• Must be available to work flexible hours, including nights, weekends, and public holidays.
• Strong understanding of computers, applications, and digital platforms.
• Excellent attention to detail and the ability to follow processes precisely.
• Clear and confident communication skills – both verbal and written.
• Well-organised and capable of multitasking in high-pressure environments.
• A fast learner with the ability to adapt to new systems and technologies.
• Minimum education: GCSEs or equivalent (high school diploma level).

Preferred Qualifications (although not required)
• 1–2 years of experience in a relevant technical or digital media environment.
• A solid understanding of streaming media, particularly HTTP Live Streaming (HLS).
• Previous experience working with broadcast or streaming operations.
• Demonstrated ability to troubleshoot technical workflows effectively.
• A strong team player with a proactive and enthusiastic attitude.

Additional Information
• This is an operational role based within a 24/7 environment, and shift-based availability will be required.
• Some on-call or extended-hour work may be necessary to support major events or business-critical activity.
• You will receive training on internal tools and systems, with ongoing support for professional development.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.

About Disney Entertainment:

At Disney Corporate you can see how the businesses behind the Company's powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you'll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

This position is with TWDC (Benelux) BV, which is part of a business we call Disney Entertainment.

Jobcode: Reference SBJ-12vz7x-18-97-14-85-42 in your application.