Sr Quality Control Technician

Job Description

Sr Quality Control Technician (3rd Shift 9:30 pm-7:30 am PST)

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we're looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

Hulu's Digital Supply Chain Operations team is seeking a specialist to help deliver a high-quality experience to our viewers. As a Sr. Quality Control Technician you will be responsible for the quality control process and workflow management for content on Hulu. You are also the first line of support for content partners. The right person for this role is very meticulous, understands video and metadata quality control, demonstrates strong time management skills, is outstanding at communicating both technical and non-technical information to internal teams and external partners, and excels in cross-team collaboration. Are you someone who is hardworking and thrives in a dynamic environment? Then, this is an excellent role for you.

Responsibilities:
• Review large volumes of video, multi-track audio, and timed text against strict deadlines
• Research and normalize metadata across VOD and live platforms
• Engage with media partners (e.g. Disney and HBO) to track and troubleshoot deliveries
• Craft and maintain documentation for supply chain workflows and tools
• Troubleshoot technical video, XML, and timed text issues
• Make frequent subjective decisions, including determining the severity of issues detected during QC
• Fix content-related issues flagged by Hulu viewers and media partners
• Triage incidents for Hulu's Content, Product and Engineering teams according Hulu's Incident Management protocols
• Track and report content and operational issues using JIRA
• Actively learn, test and provide feedback on proprietary tool

Basic Qualifications:
• A minimum of 3 years digital video experience
• Deep understanding of technical video and audio specifications (e.g. video bit rates and codecs)
• Understanding of closed captions and subtitles
• Flexibility in adapting to changes in processes, workload, and priorities
• Ability to monitor and resolve multiple incidents concurrently
• Excellent written and verbal communication skills; ability to communicate with all levels of management
• Fervent attention to detail
• Ability to work independently, raising concerns when needed
• Willingness to work a flexible schedule - including some weekends, late nights and holidays
• Bachelor's Degree in Digital Video, Film or related degree preferred

Preferred Qualifications:
• Spanish language proficiency
• Knowledge of various digital delivery protocol

Required Education
• Bachelor's Degree in Digital Video, Film or related degree preferred

Jobcode: Reference SBJ-rox266-13-58-252-8-42 in your application.