Product Operations Manager

Job Description

Product Operations Manager (FTC)

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, its employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Disney+ is The Walt Disney Company's Direct to Consumer video entertainment service targeted to families. The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices).

The Disney+ team is responsible for the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics.

This important role is a key part of Disney+, responsible for driving both subscriber growth test & learn prioritization and product roadmaps for Disney+ for our customer base across EMEA. Reporting to Senior Manager, Product & Operations, based in London, whilst working closely with US counterparts and local market teams, as well as regionally based forecasting and insights teams.

This role is an FTC and will require you to be onsite 4 days a week.

Areas of Responsibility

Responsibilities include:
• Play an integral role in roll out of Product features on Disney+ in EMEA, working closely with local, regional and global teams.
• Manage complex product initiatives, with effective prioritisation across several stakeholder teams.
• Working closely with multiple teams to bring product updates to life, and establish any local nuances for launch
• Important member of day-to-day product activities; working with Payment Optimisation team to deliver strong authorization rates including Price Rises and Promotional offers
• Work closely with analytics teams to understand testing results, and provide any recommendation back to business leads.
• Use of data and insight to fully understand customer behaviours and develop recommendations, levers & tactics to optimise product features and deployments.
• Project manage all locally lead and regionally lead operational & product improvements,
• Work with local markets on QA of Disney+ app on local devices
• Working closely with Senior Manager Product & Operations to deliver any product, data, customer or engagement feature initiatives.
• Become the expert in price rises, cohort renewals and any product features that impact engagement and subscriber growth.

Experience and Professional Qualifications Required
• Successful track record in product and working within a global matrix for product prioritisation
• Experience in product environment, ideally in SVOD industry.
• Desired: Experience within a subscription business and proven ability to deliver improvements to engagement KPIs
• Results-focused with extensive experience in test and learn at a customer level
• Thrives through working in cross-functional / multi-territory teams, ideally experience in an international matrix organisation
• A deep understanding and interest in latest technology and SVOD techniques, awareness of the unique challenges of a consumer subscription business essential
• Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results
• An outstanding data driven approach to understand customer behaviors to optimize viewership

Competencies Required
• Analytical mindset
• Strategic thinker
• Strong presentation and communication skills
• Effective relationship builder
• Champions change and drives results
• Curious and ''Can do''
• Creative problem-solver
• Able to work well with ambiguity
• Comfortable working in a fast-paced environment

Additional Information

Some travel may be required

Jobcode: Reference SBJ-d5639e-18-226-82-32-42 in your application.