Full Time Job

Business Process Analyst


New York, NY 01-20-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Streaming Services organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements across the organization.

This individual will analyze existing processes, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management & communication skills.


• Assist with business process creation & optimization projects for the Business Operations group, working across the organization to help streamline our business process & ensure the continued successful launch of our products globally
• Document data flows
• Work with other business groups in performance analysis & identifying improvement areas, in order to ensure delivery & improvement of relevant KPIs
• Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders & users to gather detailed product integration requirements
• Collaborate with Finance team to establish cost & efficiency measurements & create optimization plans
• Work with data analytics team to ensure reporting for volume, efficiency & other relevant KPIs & metrics
• Standardize request methods & build processes to enable self-service
• Support program managers in setting up workflows for new projects & stakeholders.
• Establish efficient standards & guidelines
• Create, communicate & manage detailed project plans, dependencies, resource plans, schedules & deadlines
• Partner with Disney Streaming Services Enterprise Program Management to effectively complement their efforts, closing gaps with minimal overlap, with a focus on managing projects from a Disney DTC service organization perspective
• Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility & predictability across all Disney DTC projects
• Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service
• Execute & deliver in a highly matrixed & distributed environments

• Project management of initiatives including establishing project plan, tracking progress, & documenting milestones
• Implementation & documentation of business processes across multiple stakeholders
• Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing
• Other duties as assigned & as necessary to support a growing operation & product launch schedule
• Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule

Basic Qualifications:
• 2-3 years in similar roles in technical, consumer facing environments with a digital marketing & process focus
• Track record that shows you're ready to excel in meeting the extraordinary challenges of this role
• Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market & support scalability
• Experience with Lean/Six Sigma methodology
• Development & execution of project plans according to project methodologies
• Great communication skills, able to work with, influence & align with multiple stakeholders
• Strong business aptitude, clear thinking & communicating, & great decision making
• Strong attention to detail
• Expert knowledge to anticipate a wide range of future needs & opportunities & facilitate development of complex solutions
• Creatively & collaboratively disruptive
• Strong negotiation & issue resolution skills
• Self-motivated, high-energy, tenacity
• Ability to determine resource needs & recommend solutions

Company Profile

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ and Disney+.