Full Time Job

Trainer 1 - Fan Relations

Discovery

Knoxville, TN 07-08-2021
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  • Paid
  • Full Time
Job Description
The Company

Discovery brands continue to grow globally and across platforms, and Fan Relations is building media strategies and systems that meet world-class standards for which Discovery is known. Our company is evolving as we expand from a traditional linear pay-TV business towards a convergent media and entertainment business that encompasses digital and mobile.

The Team

Fan Relations is a support function that exists to contribute to the stellar consumer experience whether the fans are engaging with our content on digital apps, websites, pay-TV, or other means. From new app launches to corporate and legal escalations, advertising inquiries, and our many other linear and digital offerings, Fan Relations constantly provides top-level customer service to consumers, internal clients, and business partners.

The Role

The Trainer 1 is an entry role to the training team reporting to the Sr Manager of Operations Planning. The Trainer 1 will be responsible for assisting with training coordination and scheduling, administrative tasks such as new-hire training moderation and attendance. As well as acting as a Subject Matter Expert and mentor during on the job training, assisting with maintaining the internal knowledge base, training curriculum, and facilitating recurrent training for team members.

Responsibilities
• Develop, send, and manage communications such as notices, invitations, and responses for scheduled classes.
• Assist in the development and/or delivery of training. Participate in assignments related to training team projects and events.
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Prepare and/or update training presentations, tests, study guides, job aids, and reference materials for new hire and existing staff training programs under the guidance of training leadership, staff trainers and/or subject matter experts.
• Update training curriculum to include provided changes and maintenance of ancillary continuing education training materials.
• Review presentations with training staff or subject matter experts to ensure subject matter is accurate and relevant before disseminating for presentation to others. Other duties and tasks as assigned.
• Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed.
• Incorporate training methods that support all learning styles in the delivery of training programs and adapt the training method to meet the needs of the individual

Requirements
• Bachelor's degree in a related field or an equivalent combination of skills, training, and hands-on experience
• Training or Team Lead experience in a customer contact center environment preferred, not required
• Ability to work independently and initiate plans with limited direction.
• Practical organizational and analytical skills.
• Strong written and verbal communication skills.
• Self-motivated and a professional attitude
• Excellent team-building, customer service, and interpersonal skills
• Must possess good decision-making skills, be very organized and detail-oriented
• Schedule flexibility – evenings and weekends as required by business needs
• Proficient PC skills required: PowerPoint, Word, Google Suite (Preferred: Adobe)

Nearest Major Market: Knoxville

Jobcode: Reference SBJ-roejxp-3-235-60-144-42 in your application.

Company Profile
Discovery

Discovery, Inc. is the global leader in real life entertainment. We serve passionate fans with content that inspires, informs, and entertains, providing leadership across deeply loved and trusted brands, such as Discovery Channel, TLC, Animal Planet, HGTV, Food Network, and Travel Channel.