Specialist - People & Culture Ops

Job Description

Specialist- People & Culture Ops (INDIA)

Responsibilities

Responsibilities:

A ct as first point of contact for general People & Culture queries from employees, line managers and external vendor

Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email

Assist and counsel employees regarding benefits plans, payroll, company policies and programs and leave of absence plans.

Support and guide employees on how to complete self-service transactions as required

Prepare required documents for separations, exit interview document preparation, collection of employee assets and scheduling of exit meetings

Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams to resolve escalated or misdirected employee questions

Responsible for managing and maintaining employee files, paper or electronic.

Create and maintain any documentation related to employment changes, ensuring all letters and documentation are correct and sent out in a timely manner

Serve as on-site point of contact for all document management activities, in congruence with the company document management strategy and retention policy

Assist with the payroll process to ensure that information provide to payroll is accurate and all requests are approve

Manage the new hire probation process, supporting the line manager and providing information to the employee as required

Act as first point of contact for general People & Culture queries from employees, line managers and external vendors

Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and emai

Requirements

Requirements:

+3 years of professional HR experience in global organization

Good understanding of the labor law / social security in the respective country , Strong
organisational and time management skills, with attention to detail

Excellent numerical and computer skills

Experience working with Windows Office, particularly Excel

Ability to prioritise workload, be self-driven

Experience or understanding of HR systems Success Factors preferable

Knowledge of case management systems ServiceNow preferable

Experience of working in an HR Operations/Shared Services environment

Ability to solve problems and carry out responsibilities with little or no supervision

Ability to prioritize and address competing demands; with multi-tasking capacity critical

High degree of respect for the confidentiality and sensitivity of HR and payroll data

Jobcode: Reference SBJ-d88k1m-34-236-187-155-42 in your application.