Network Operations Support Engineer

Job Description

The Role

Reporting to a Network Duty Operations Manager, this position is critical in monitoring and supporting Discovery's Global network infrastructure. The position is part of a unified technical operations team that will consist of members from multiple disciplines (Distribution Operations, Network Operations, Server/Storage Operations, Digital Platform Support Operations and Security Operations) to form a team capable of providing monitoring and support to all Discovery technical infrastructure.

Working as part of a team of Tier 2 network operations engineers in our Krakow operations center, the role is responsible for supporting Discovery's network infrastructure across 50 offices and productions centers globally.

Responsibilities
• Monitoring all our production network infrastructure in real time

• Outage vetting – initiating of critical outage situations

• Implement, or assist with implementation of, changes to production network infrastructure

• Keep network infrastructure device monitoring and asset tracking systems up to date

• Coordinate escalation process to third-party network vendors in case of hardware or software failure

• Be available for on-call/after hours to support critical outage situations as well as planned out of business hours system maintenance.

• Uphold professional ticket management by ensuring all ticket types are logged, work logs updated and properly resolved at time of completion

• Maintain Network Operations Knowledge Base(s)

Required Qualifications
• 2+ years providing administrative and troubleshooting support in the areas of network routing and switching infrastructure (Juniper and/or Cisco)Able to communicate technical matters to technical and non-technical audiences

Preferred Qualifications
• Experience with Palo Alto Firewall Platform

• Experience using ServiceNow or another similar Service Management tool

• Experience using Solarwinds monitoring platform

• Experience with Wide Area Network and IP connectivity technologies (MPLS, Point to Point, Internet)

• Experience with DNS, DHCP, IPAM Toolsets (Infoblox)

• Experience with ITIL principals

Jobcode: Reference SBJ-gpmb69-3-135-183-89-42 in your application.