Junior Infrastructure Analyst

Job Description

Warner Bros. Discovery is a global fast-paced entertainment and media company, that continues to grow around the world, as well as across emerging platforms.The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, as well as three locations (USA, UK, PL).

We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within GTOC
teams are also responsible for initiating the Major IT Incident process and procedures, to support our Infrastructure. GTOC Teams: 1st Line Network/Infra, 2nd Line (Network/Infra/Cloud/Domain Mgmt), and Digital Platform Support Operations.

The Role
Reporting to an Operations Manager, this is an entry-level position in the GTOC where the individuals will be trained and mentored to provide monitoring and support WBD's Global Network
and Infrastructure platforms. The role will initially familiarize with processes and tooling used in our Core IT environment. The Junior Analyst will be part of a training program where they will be mentored/shadowed by a Senior Analyst.

Highlights of the role
The position is part of a unified technical operations team that will consist of members from multiple disciplines to form a team capable of providing monitoring and support to all WBD technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the
globe.

This exciting new role has the scope for you to learn and progress into more technical roles within the Technology & Operations teams.
Working as part of a team of Tier 1, Tier 2, and Tier 3 operators in our Krakow operations center, the role is responsible for monitoring and providing 1st line (Tier 1) support of WBD's network, infrastructure, and digital services across multiple offices and production centers globally.

This role operates on a hybrid model, meaning postholders are expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365.

Responsibilities
• Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Service Now, PagerDuty, SolarWinds, etc.
• Familiarize yourself with different stakeholder functions supported by Tier 1 across the WBD's portfolio.
• Assist Infrastructure Analysts with outage vetting and escalating to our Tier 1 and senior engineers.
• Assist with writing outage notifications, raising and managing tickets in ServiceNow, following WBD's Incident Management process.

Qualifications
• Previous experience working in IT is preferred.
• Working knowledge of MS Word, Excel, or similar computer software systems.
• Excellent interpersonal skills.
• Flexibility to work early morning, evening, weekend, and overnight shifts.
• Must live within Kraków or its vicinity to comply with office attendance rules.
• Works well under pressure.
• Completed or coursing a bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience.
• Excellent English written and verbal communication skills

We offer
• Contract of employment
• Hybrid work model, shift work
• Free access to player.pl and HBO Max
• Benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program
• Work-life balance initiatives: wellbeing platform, yoga, massages, educational webinars, Employee Assistance Program, internal media initiatives
• Training & development: sharing the cost of English lessons, Employee Resource Groups, e-learning platform, sharing sessions with experts
• CSR activities: volunteering, eco & social initiatives
• Casual dress code
• Parking space available for booking

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-d8e5ok-3-21-231-245-42 in your application.