Ticketing Director

Job Description

POSITION OVERVIEW:

Reporting into the General Manager, the Ticketing Director will play a pivotal role in managing the ticketing operations. You will oversee all aspects of ticket sales, platform management, pricing strategies, customer service, and team management to ensure a seamless and enjoyable experience for our visitors. The ideal candidate is a detail-oriented, strategic thinker with a passion for delivering exceptional customer service and optimizing revenue streams.

RESPONSIBILITIES:

- Partner with and manage the designated ticketing platform, ensuring accurate and up-to-date event information, pricing, and availability.

- Develop and implement effective ticketing strategies to maximize revenue while ensuring accessibility and affordability for a diverse range of visitors – including but not limited to considering VIP package offerings and other upsells.

- Collaborate with marketing and merchandising teams to create enticing promotional campaigns and packages that drive ticket sales and enhance the visitor experience.

- Monitor industry trends and competitor activities to adjust pricing and offerings accordingly.

- Supervise a team of ticketing staff onsite, providing training, guidance, and support to maintain a high level of customer service.

- Maintain any / all ticketing hardware provided.

- Analyze ticket sales data and generate reports to track performance, identify opportunities, and inform decision-making.

- Troubleshoot and resolve customer inquiries, concerns, and technical issues related to ticketing.

- Coordinate with onsite operations teams to optimize the visitor flow and ensure efficient entry and exit processes.

- Oversee the implementation of technology solutions for contactless ticketing, mobile entry, and other innovative solutions.

- Collaborate with finance to reconcile ticketing revenue, manage budgets, and ensure accurate financial reporting.

SKILLS AND QUALIFICATIONS:

- Proven experience (8+ years) in ticketing, preferably within the entertainment, tourism, or cultural sectors.

- Strong understanding of ticketing platforms and technologies, as well as emerging industry trends.

- Excellent analytical skills and the ability to interpret data to drive strategic decisions.

- Exceptional organizational skills and attention to detail in managing complex ticketing operations.

- Strong leadership and team management capabilities, with the ability to motivate and mentor staff.

- Excellent communication and interpersonal skills, with a customer-centric approach.

- Proficiency in using ticketing software and customer relationship management (CRM) tools.

- Flexibility to work during evenings, weekends, and holidays as required by the exhibition schedule.

- Passion for the arts, culture, and delivering extraordinary visitor experiences.

- As this is a touring position, travel is required.

BENEFITS:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Join an innovative and creative team in a vibrant and dynamic work environment.

- Experience firsthand the impact of your contributions on the success of a unique exhibition.

If you are a strategic thinker with a passion for optimizing ticketing operations and delivering exceptional visitor experiences, we want to hear from you.

Jobcode: Reference SBJ-r0qmej-216-73-216-84-42 in your application.