Client Success Coordinator

Job Description

CNN is an award-winning brand and the world's most trusted name in news for brands and consumers. We are a looking for a Client Success Coordinator (CSC) to join the Digital News Client Success Team. The Digital News Client Success Team is part of the WarnerMedia Pricing, Planning and Operations organization. The Digital News Client Success team works directly with brands and agency clients providing innovative advertising solutions across desktop, mobile, OTT, audio, etc., helping advertisers meet and exceed performance goals.

The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising and be client facing

Job Responsibilities
• Support the Client Success Managers' (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the campaign end-to-end
• Partner with CSM counterparts to align on tasks and deadlines for assigned accounts
• Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Design/Creative Studio, Corporate Credit, Ad Ops, and Research
• Pull reporting for campaign insights, wrap-ups and/or Quarterly Business Reviews to clients
• Partner with CSM on campaign optimizations and upsell strategies
• Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative
• Act as primary point of contact for Billing, Collections and Corporate Credit team for invoice revisions, credit checks, and to resolve billing related issues
• Monitor the health of your clients' campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary
• Capture screenshots and produce mockups
• Support Client Success teammates in day-to-day tasks and special ad hoc projects

Qualifications
• 0-1 years of experience working in a Sales Planning, Client Services, or Ad Operations role
• Ability to manage multiple projects and tight deadlines
• Ability to prioritize across short-term and long-term goals
• Strong analytical skills & entrepreneurial attitude
• Excellent attention to detail
• Ability to work in a team and independently
• Excellent written and oral communication skills
• Familiarity with digital tools and technology platforms including CRM and OMS is a plus
• Proficiency in Microsoft Office Suite
• BA/BS from a 4-year university or equivalent experience

Jobcode: Reference SBJ-r1o5ky-3-138-138-144-42 in your application.