Client Service Specialist

Job Description

JOB DESCRIPTION
• Building strong, positive and collaborative working relationships, both internally, and with the client team and their agency partners.
• Establishing and leading the internal campaign management processes;
• lead the focus of the internal teams to ensure the business is delivering the requisite quality of work within the required timelines
• creation of work status trackers and reporting for the core campaign team (e.g. Create Brand Studio, Editorial, Digital Studios, Ad Sales, PR, Sales Operations, and Audiences & Data etc.)
• Diarise regular check in meetings and calls
• drafting and sending agendas for those meetings/calls
• circulating minutes and action points promptly afterwards
• working with sales team to deliver the required client reporting
• Pro-actively manage and lead the day to day client communications throughout the campaign planning and delivery phase;
• diarise regular check in client meetings/calls
• drafting and sending agendas for those meetings/calls
• managing approval process for content where required
• present the content to the client/agency in clear and proper manner.
• Adding value beyond campaign delivery to a client's experience of working with CNN

JOB REQUIREMENTS
• Significant experience (min. 3-5 years) in client services/client and account management
• Must be adept and comfortable at managing high profile including government clients and complex campaigns, with multiple internal and client stakeholders
• Comfortable working directly with senior level clients and their agency leads
• Excellent communication skills (oral and written) in both English and Japanese.
• Comfortable leading internal and client facing stakeholder meetings and calls
• Outstanding relationship management skills
• Highly motivated, proactive, dedicated and creative

Jobcode: Reference SBJ-d8954k-3-133-131-168-42 in your application.