Client Service Specialist, Ic

Job Description

PURPOSE OF THE POSITION
As the Client Services Manager, you will be a dedicated campaign management resource of the CNN International Commercial division. You will be working with our Japan advertising sales team on new and existing client campaigns (including government campaigns), coordinating multiple campaign deliverables internally, as well as being the main day-to-day point of contact for the client and their agency on all aspects of campaign planning and delivery.

JOB DESCRIPTION
• Building strong, positive and collaborative working relationships, both internally, and with the client team and their agency partners.
• Establishing and leading the internal campaign management processes;
• lead the focus of the internal teams to ensure the business is delivering the requisite quality of work within the required timelines
• creation of work status trackers and reporting for the core campaign team (e.g. Create Brand Studio, Editorial, Digital Studios, Ad Sales, PR, Sales Operations, and Audiences & Data etc.)
• Diarise regular check in meetings and calls
• drafting and sending agendas for those meetings/calls
• circulating minutes and action points promptly afterwards
• working with sales team to deliver the required client reporting
• Pro-actively manage and lead the day to day client communications throughout the campaign planning and delivery phase;
• diarise regular check in client meetings/calls
• drafting and sending agendas for those meetings/calls
• managing approval process for content where required
• present the content to the client/agency in clear and proper manner.
• Adding value beyond campaign delivery to a client's experience of working with CNN

JOB REQUIREMENTS
• Significant experience (min. 3-5 years) in client services/client and account management
• Must be adept and comfortable at managing high profile including government clients and complex campaigns, with multiple internal and client stakeholders
• Comfortable working directly with senior level clients and their agency leads
• Excellent communication skills (oral and written) in both English and Japanese.
• Comfortable leading internal and client facing stakeholder meetings and calls
• Outstanding relationship management skills
• Highly motivated, proactive, dedicated and creative

Jobcode: Reference SBJ-rek0q0-18-216-186-164-42 in your application.