IT Support Administrator

Job Description

We are looking for a Level 1 IT Support Administrator to join our team! The successful candidate will have a positive and proactive approach with a strong work ethic, integrity, friendliness, and attention to detail and be responsible for supporting all facets of the business through end-user support, desktop software and hardware installation, operating servers, maintaining systems, and play a large role in cybersecurity awareness.
Responsibilities are split; 75% support, 25% administration.
Key Duties:
• Level 1 Service Desk Support: First point of contact and support. Service Ticket intake, triage, escalations, monitoring, and follow-up.
• Assist with managing and maintaining IT ticketing system. Knowledge of or familiarity with ConnectWise Manage, Automate a plus.
• Administer Microsoft Active Directory users and groups and Organizational Units (OUs) to maintain company standards and compliance.
• Setup audio/video for conference rooms and video conference-based (Zoom).
• Assist with managing company Office 365 environment.
• Maintain inventory of all equipment, software, and software licenses.
• Regular maintenance/monitoring of antivirus alerts, spam, and phishing emails.
• Troubleshoot basic network/server issues and escalate when required.
• Install & configure software on Workstations.
• Install new / rebuild existing hardware and configure hardware, peripherals, services, settings, associated storage, etc., in accordance with standards and project / operational goals and requirements.
• New user hardware and software setup.
• Create and disable system accounts as part of user on-boarding/off-boarding process in compliance with SOX regulations.
• Contribute to the development, documentation, and maintenance of infrastructure systems, configuration, and software standards including master systemimages.
• Works closely with the IT team members, to learn, understand, and assist with day-to-day and project-related tasks.
• Assist with product implementation support.
• Gradually learn and assist with server maintenance and infrastructure support.
• Maintain IT knowledge base.
• Other duties, as required.
Essential Qualifications
• Strong interpersonal and communications skills (written and verbal), strong documentation skills.
• Ability to identify and analyze and prioritize incoming requests for assistance.
• Strong organization, planning, and troubleshooting skills. The ability to triage and problem solve with strong multi-tasking and follow-up skills.
• Ability to follow established processes, analyze and recommend process improvements.
• A solid understanding of the many Operating System versions; Microsoft Windows Server 2012 & 2016 & 2019, Windows 10, Windows 11, Apple/Mac.
• A solid understanding of networking principles and enterprise network architecture, including but not limited to; TCP/IP, DNS, DHCP.
• Strong understanding of Microsoft Office applications and the ability to troubleshoot.
• Familiarity with Group Policy, SharePoint Administration, PowerShell, Zoom, Mimecast, and Aspera is a plus.
• Manage AD domain user and computer accounts.
• Highly flexible. Able to appropriately re-prioritize activities and work variable hours including overtime.
• Works well under pressure, able to remain focused and professional during high-stress situations.
• Willingness to learn new technologies, think ''outside the box'', and be part of a highly motivated team of IT professionals.
• 1-2 years PC/Mac support experience.
• A Technical Certification or some post-secondary education in computer systems is preferred.
• Experience working in a medium-sized environment (>100 Users)
• Must be authorized to work for any employer in the United States. This role is not eligible for visa sponsorship.

Jobcode: Reference SBJ-xk111z-216-73-216-0-42 in your application.