Cubs Event Operations Ballpark Opportunities

Job Description

The Chicago Cubs Event Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Event Staff members to our teams for our 2023 events season.

If you think you have what it takes and want to be part of the team, apply today!
- Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning in February and then take place monthly throughout the summer.

GENERAL RESPONSIBILITIES
• Deliver best-in-class customer service to all guests of the ballpark
• Assist guests by scanning and checking tickets (event or parking), greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies
• Resolve guest concerns and special requests within the framework provided via the handbook and training while upholding the 'Wrigley Field Fan Code of Conduct'
• Ability to work indoor and outdoor in a variety of weather conditions and effectively adapt to a changing work environment
• Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
• Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
• Perform additional responsibilities as needed and as directed by supervisory personnel

ROLES MAY INCLUDE:

Security Service Ambassador

This position will focus on creating a safe and secure environment while creating 'Marquee Moments' for our loyal fans. Security Service Ambassadors are responsible for providing security checks at all entry gates/posts including ballpark gates and employee entrances.
• Must be at least 18 years or older
• Ability to work days, nights, weekends and holidays throughout the year
• High school diploma or GED

Premier Service Ambassador

This position will focus on delivering an elevated level of service while creating 'Marquee Moments' for our Premier clients. Premier Service Ambassadors will work in one of Wrigley Field's four clubs, premier entrance, or the suite level.
• Must be at least 18 years or older
• Ability to work days, nights, weekends and holidays throughout the year
• High school diploma or GED
• Minimum 1-2 years hospitality or high-end customer service experience

Guest Service Ambassador

This position will focus on delivering friendly service while creating 'Marquee Moments' for our loyal fans. Guest Service Ambassadors are responsible for assisting guests at the gates and seating areas.
• Must be at least 16 years or older
• Ability to work days, nights, weekends and holidays throughout the year

Parking & Transportation Ambassador

This position will focus on creating a convenient and safe parking experience while creating 'Marquee Moments' for our loyal fans. Parking & Transportation Ambassadors will assist guests on the exterior of the ballpark and surrounding parking areas.
• Must be at least 16 years or older
• Ability to work days, nights, weekends and holidays throughout the year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Jobcode: Reference SBJ-gk8o58-34-239-173-144-42 in your application.