Full Time Job

Travel Agent

CAA

Los Angeles, CA 04-20-2022
 
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Travel Agent (Remote)

The Role

Creative Artists Agency (CAA) is seeking a Group Travel Agent to join the CAA Travel team. This individual will be responsible for managing CAA's Travel Program in partnership with the Travel Program Manager and direct all related travel activities. The Travel Agent will be required to consult with the various stakeholder teams to understand their unique needs and be able to manage the travel tools, services, partners, and resources with a strong customer experience mindset. The Travel Agent will be dedicated to promoting & driving travel adoption internally, sourcing small group movements and provide on-going training to direct CAA's travelers and their assistants. The ideal Travel Agent would be fiscally minded and aware of cost implications of decisions. They actively review and seek opportunities for providing excellent customer experience, process improvements and cost savings. The role will report to the Travel Program Manager with alignment to Sourcing & Business Services office.

Responsibilities
• Manage all group travel and sourcing
• Create compelling itineraries and unique experiences for group travelers
• Organize and project manage all travel meetings
• Analysis and Reporting to finance
• Promote online booking tool roll out, administration, trouble shooting and training
• Provide back up support to the Travel Manager on approving trip proposals, out of policy requests and field accounting questions for individual travelers
• Maintain CAA preferred vendors list and monitor agreement expirations and renewals
• Be the subject matter expert with regards to CAA's T&E policies and align with Travel Manager to develop the ability to discern what constitutes a reasonable out of policy travel request
• Partner with Travel Manager on developing and improving workflows to achieve and maintain operational excellence
• Monitor non-refundable ticket inventory to ensure all tickets on file are exchanged in a timely manner
• Document all Travel Department savings from various sources (TripActions, vendors, non-refundable reuse, agent assisted bookings and meetings and events)
• Manage travel related to small meetings and events; must have strong knowledge of hotel room block, contracts cancellation, and attritions clauses as well as basic legal protections for CAA
• Document all meetings and events booked within Travel Department or outside while creating and maintaining annual calendar to better manage future booking needs
• Provide back up support to Travel Manager with approving and monitoring all vendor related funds and document any perks or offerings given to CAA travelers as soft savings
• Partner with Travel Manager and CAA Security on duty of care events, reporting (ad-hoc or ongoing)
• Collaborate with Travel Manager with all travel and vendor related meetings, events (Travel Fair) and overall vendor relations
• Create filing system for all vendor contracts (Group or transient)

Qualifications/Skills:
• 5+ years of corporate travel experience at a global company, preferably entertainment/production and high touch travel program experience required
• Ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities.
• Attention to detail, strong organization and problem-solving skills are a must Experience in handling hotel group contracts that includes knowledge of cancellation and attrition clauses and basic corporate legal protections
• Strong knowledge of online book tools and ability to do website administration
• Ability to show technical expertise in all related categories as well as regional markets
• Strong leadership skills and confidence to manage department in absence of manager
• Must have the ability to review and comprehend travel reporting
• Able to function effectively as part of a loosely coupled but highly aligned team
• Flexible, with the ability to pivot and adjust to the needs of the department
• Excels in internal customer service
• Able to anticipate potential problems and knows when to ask for assistance and escalate issues when needed
• Aware that the world of Travel is not a 9-5 job and be prepared to do what it takes to complete tasks and get the job done
• Creative and out of the boxing thinking is required, as well as a ''yes'' attitude for our employees and clients
• This role is 100% remote

Jobcode: Reference SBJ-gqye49-34-204-174-110-42 in your application.

Company Profile
CAA

Creative Artists Agency (CAA), is the world’s leading full service entertainment, media, and sports agency. We represent many of the most successful professionals working in television, film, music, theatre, video games, sports, and digital content.