Job Description
CAA is one of the world's leading entertainment agencies. The Technology department at CAA is an ever changing, very dynamic environment. We pride ourselves on being at the forefront of technology in every aspect.
CAA is seeking a Microsoft Teams Engineer who is a hands-on technical resource responsible implementation and support of Microsoft Teams conference rooms, as well as supporting, troubleshooting and maintaining Teams Meetings, Teams Voice, Teams Meeting Rooms and Cisco conference room technology. The successful candidate will have in-depth understanding of Microsoft Teams and the technology involved in making a successful call (including endpoint device and network). The ideal candidate has excellent time management, technical, and communication skills. This candidate also is end user focused and driven by customer satisfaction.
Job Description
Responsibilities Include:
• Support Microsoft Teams voice and video environment
• Troubleshoot issues / support customers as required
• Open tickets with Microsoft for resolution of issues
• Stay abreast of new features and requirements for Teams
• Configure Microsoft Teams room machines
• Comfortable working with Powershell and Graph API
• Work with AV team to ensure conference rooms are working optimally
• Provide solution to internal resources & draft necessary documentation describing implemented designs
• Understand network and wireless environment as it relates to Teams voice and video
• Understand endpoint requirements and capabilities for Teams clients (Windows, Mac, iOS, Andriod)
• Demonstrate a high level of independent judgment and initiative
• Thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude
• Communicate well and provide documentation of changes and new design suggestions vetting with colleagues
• Willing to be flexible, and able to be on call
• Onsite in Los Angeles location at least 2 times per week. Travel to other locations required
Required Capabilities:
At least five years of Microsoft Team and Teams Meetings experience working with the following:
• Microsoft Teams Meetings
• Microsoft Teams Rooms
• Microsoft Team and M365 Admin portal
• Conference Room A/V integrations
• Experience with multiple video codecs, such as Cisco
• Experience with InTune Endpoint Manager
• Experience Azure AD
• Video Interop Technologies such as Cisco's WebEx Cloud Video Interop (CVI) or Pexip
• Utlizing a variety of web conferencing solutions such as Zoom, Blue Jeans, WebEx
• Installation and troubleshooting experience with Teams client and Microsoft Teams Rooms'
• Understanding of basic network concepts as they relate to AV and Video conferencing
Desired Capabilities:
• Experience with Cisco WebEx Cloud Connected Audio
• Experience with Cisco Unified Communications Suite
• Experience with AV of IP technologies such as Dante and NDI
• Experience with Microsoft Teams Voice Direct Connect and Operator Connect
• Microsoft Certifications:
• MS-740: Troubleshooting Microsoft Teams
• MS-720: Microsoft Teams Voice Engineer
• MS-700: Managing Microsoft Teams
• Cisco Certifications
• CCNA Collaboration
• CCNA Network
Environment:
CAA has a service oriented collaborative environment where we help our colleagues then focus on our own work.
CAA maintains a fully-vaccinated environment, for the safety and health of employees and guests, to the extent allowed by local law. Where permitted, all CAA employees will be required to be fully vaccinated against COVID-19 (including any waiting periods) and provide approved documentation when: 1) working in or visiting any CAA office; 2) attending any CAA company events, whether in the office or not; or 3) meeting with clients at any location. CAA also expects that all employees will take responsibility for maintaining optimal vaccine levels; for instance, this may include receiving boosters for which they are eligible. If you are unable to get a vaccine due to a medical condition, disability, or a religious belief, CAA will consider your accommodation request. The Company's policies in this regard may be updated from time to time, as pandemic/endemic conditions and local laws evolve.
Jobcode: Reference SBJ-dy44qm-3-91-203-238-42 in your application.