IT Desktop Support Specialist

Job Description

Position Overview

Activision Blizzard Japan is looking for a self-motivated and skilled Desktop Support Specialist. Desktop Support is the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have experience working in a corporate IT environment, expertise in PC and Apple and their operating systems, knowledge in scripting languages, troubleshooting networking issues, and have exceptional customer service skills.

The ideal candidate is a highly organized individual passionate about delivering flawless experiences for our users. Excellent communication skills, collaboration skills, and strong ability to adapt to shifting priorities are critical. If this sounds like you, we look forward to hearing from you!

Responsibilities
• Provide epic-level support to end users on a variety of IT desktop & IT operational related issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Work with applicable ticketing or work tracking systems such as JIRA, Confluence, or Service Now.
• Manage ticket request and follow-up with users.
• Receives and works escalated issues from other desktop staff and/or manager.
• Install and maintain Windows and Mac operating systems (OS).
• Troubleshoot various types of PC, laptop, or tablet hardware and software.
• Inventory tracking when receiving and shipping hardware onsite.
• On-call support for when vendors need on location access.
• On-call support for issues that arise outside normal business hours.

Requirements

Customer Service
• Outstanding customer service skills
• Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner
• Excellent organization and time-management skills
• Reliability and dependability
• Team Player
• Must speak fluent English and be a native Japanese speaker

Technical
• Extensive PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
• Strong experience supporting a variety of software, (Adobe CC, Microsoft Office 365, Cisco AnyConnect, System Drivers)
• Advanced knowledge of installing, maintaining, and troubleshooting current versions of Windows and OSX
• Knowledge of maintaining and troubleshooting Apple iPhone/iPad and Android OS phone devices
• Basic knowledge of scripting languages (MS PowerShell, Python)
• Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)
• Intermediate knowledge of MDT (Image creation and deployment, multiple images)
Other
• 3 years' minimum experience in a Corporate IT environment
• ITIL knowledge and experience
• Flex working schedules, (Can include evenings and weekends)
• Ability to think outside of the box
• Ability (and willingness) to lift a minimum of 23 kgs (50 pounds)
• Good time management and organizational skills
• Ability to organize and prioritize assigned tasks/projects
• Strong sense of urgency and business orientation
• Works well under pressure
• Outstanding attendance and schedule adherence
• Self-Motivator
• Able to work in a fast-paced, dynamic work environment
• Work overtime
• Passion for gaming

Plus
• Speaks Korean and/or Mandarin fluently

Job title and work scope can be adjusted depending on the candidate's experience and expertise.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply .
Our World

Activision Blizzard, Inc. is the world's largest interactive entertainment company, with operations across North America, Europe, and Asia. We are home to some of the most beloved entertainment franchises including Call of Duty®, Skylanders®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™, and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users across the globe, making us the largest gaming network on the planet!

We're proud to be included as one of FORTUNE's ''100 Best Companies To Work For®'' for five consecutive years and for having received a perfect score on the 2019 Corporate Equality Index released by the Human Rights Campaign Foundation, the educational arm of the nation's largest LGBTQ civil rights organization. We've earned a spot on FORTUNE's ''World's Best Employers,'' ''Most Admired Companies,'' and ''Future 50'' lists, in addition to, being ranked one of Fast Company's World's Most Innovative Companies in Gaming for three years in a row. Our global employees are some of the best and brightest talents across engineering, entertainment, media, and technology.

The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Jobcode: Reference SBJ-gk898q-3-144-116-159-42 in your application.