Account Executive, Group Sales

Job Description

JOB TITLE: Account Executive, Group Sales
DEPARTMENT: Ticket Sales & Service
REPORTS TO: Director, Group Sales
TYPE: Salary, Non-exempt

We are seeking an experienced and driven Account Executive to lead and contribute to the growth of our Group Sales team. In this elevated role, you will be responsible for generating revenue through the sale of group tickets, hospitality packages (including suites and pregame parties), and developing new business opportunities. As a member of this team, you will be expected to become well-versed in our Group Sales offers, ticketing procedures, and available fan experience enhancements.
KEY RESPONSIBILITIES:
• Sell group tickets and premium hospitality offerings such as suites and pregame party packages to a wide range of clients.
• Identify, prospect, and cultivate new business opportunities through outbound sales efforts, networking, and lead development.
• Manage and renew a portfolio of existing accounts, ensuring a high level of client satisfaction, retention, and upsell potential.
• Help promote and execute creative theme night and special ticket packages to attract diverse audiences and maximize ticket sales.
• Provide excellent hospitality and ensure smooth execution of group experiences such as first pitches, scoreboard messages, and fan parades
• Make outbound phone call efforts to attract new and retain previous group sales leads.
• Lead internal sales programs and initiatives to drive revenue and meet or exceed team goals.
• Maintain accurate client records and activity logs using Tickets.com Provenue and Salesforce CRM systems.
• Host clients at Oriole Park, showcasing group spaces (including suites and party areas) and delivering best-in-class service during game days and events.
• Perform additional duties as assigned to support a successful group outing experience.
QUALIFICATIONS:
• Minimum of 1–3 years of proven success in group ticket or hospitality sales, preferably within the sports or entertainment industry.
• Excellent verbal and written communication skills with a talent for building strong relationships.
• Enthusiastic and fan-friendly attitude
• Strong customer service skills especially in face-to-face situations
• Highly motivated with a strong work ethic and ability to work both independently and collaboratively.
• Creative problem-solving skills and a customer-first mindset.
• Experience working with CRM systems (Salesforce preferred) and ticketing platforms (Tickets.com Provenue preferred).
• Availability to work evenings, weekends, and holidays as required by the event schedule.
DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.
The anticipated salary for this role is $35,000-$45,000 depending on experience, annually plus commission.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including paid vacation, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 11/24/2025

Jobcode: Reference SBJ-868qxq-216-73-216-46-42 in your application.