Team Services Specialist

Job Description

Overview

Audacy Team Services is responsible for maintaining the integrity of employee data and promptly addressing inquiries and requests related to employee information, changes, and reporting – all housed within our HRIS system (UKG). A member of Audacy Team Services is expected to show optimal customer service when providing administrative support to employees and work closely with the HR and Payroll teams to facilitate the Hire-to-Retire process.

Responsibilities

What You'll Do:
• Processes payroll prechecks for over 500 employees, including union employees across multiple unions
• Performs calculations in overtime, vacation, sick time and union contributions
• Prepares reports that include summaries of earnings, tax deductions and union dues
• Resolves payroll discrepancies and responds timely to employee queries
• Provides initial resolution support and ensures prompt, accurate, and consistent handling of inquiries viaticketing system, phone, and face-to-face engagement
• Processes employee data changes related to payroll, benefits, unemployment, child support garnishment orders,PTO, employment verifications, job changes, salary, terminations, org-level changes, and HR transactions
• Provides aid and guidance to employees seeking to update personal information in MyHR
• Reassigns tickets via the cloud-based ticketing system to ensure inquiries are addressed by the appropriatedepartments
• Owns market documents that support all changes (Contracts, CBAs, Offer Letters, Notification Forms, etc)
• Prepares weekly and monthly reporting for AST Director, Controllers, and Managers
• Partners with SMEs to resolve specific inquiries that require further research and knowledge
• Adheres to AST's Service Level Agreement (SLA) to ensure optimal customer service is consistently achieved
• Participates in team projects and identifies process improvement opportunities

Qualifications

More About You:

Skills Required:
• Previous experience working with multiple NY unions in the Media industry (specifically AFTRA , WGA, IBEW)
• Previous experience with employee data or HRIS functions
• Excellent written and verbal communication skills
• Ability to meet strict deadlines
• Shows integrity, discretion, and sensitivity to confidential data
• Solution-oriented, organized, and highly attentive
• Ability to work in a fast paced and constantly changing environment
• Ability to research, interpret, and reconcile data
• Ability to keep stakeholders informed
Other Requirements:
• Bachelor's degree in Finance or related field
• 2+ years of HR, Payroll, or data processing work experience
• 1+ year of customer service related work experience
• 1+ year of Union experience

Software & Systems:
• UKG (Ultimate) / Business Intelligence
• Zendesk Ticketing System
• Google Suite

Responsibilities:

What You'll Do:
- Processes payroll prechecks for over 500 employees, including union employees across multiple unions
- Performs calculations in overtime, vacation, sick time and union contributions
- Prepares reports that include summaries of earnings, tax deductions and union dues
- Resolves payroll discrepancies and responds timely to employee queries
- Provides initial resolution support and ensures prompt, accurate, and consistent handling of inquiries via
ticketing system, phone, and face-to-face engagement
- Processes employee data changes related to payroll, benefits, unemployment, child support garnishment orders,
PTO, employment verifications, job changes, salary, terminations, org-level changes, and HR transactions
- Provides aid and guidance to employees seeking to update personal information in MyHR
- Reassigns tickets via the cloud-based ticketing system to ensure inquiries are addressed by the appropriate
departments
- Owns market documents that support all changes (Contracts, CBAs, Offer Letters, Notification Forms, etc)
- Prepares weekly and monthly reporting for AST Director, Controllers, and Managers
- Partners with SMEs to resolve specific inquiries that require further research and knowledge
- Adheres to AST's Service Level Agreement (SLA) to ensure optimal customer service is consistently achieved
- Participates in team projects and identifies process improvement opportunities

Jobcode: Reference SBJ-rj1y41-18-232-31-255-42 in your application.