Corporate Traffic Assistant - Help Desk Support

Job Description

Overview

Audacy is looking for an individual to provide technical help desk support and assistance to WideOrbit and to Counterpoint traffic users. This person should possess a technical background with strong communication skills. This remote position is responsible for providing support to a large and diverse user base. We are seeking a professional with the ability to grasp and communicate current technology and troubleshoot issues in a friendly manner. This position shall execute traffic best practices in adherence with SOX requirements, assist and backup the WideOrbit database maintenance team including; advertiser and agency adds and revisions, unit codes, inventory trees and formats.

Responsibilities

What You'll Do:
• Answer user inquiries regarding traffic software to resolve user problems in a prompt and efficient manner
• Assist users in installing traffic software
• Set up new users, remove terminated employees and revise user security access and rights
• Maintain SOX compliance and segregation of duties in security setting
• Assist in system upgrades, testing software enhancements
• Review technical training and manuals, confer with WideOrbit and Counterpoint technical specialists to investigate and resolve problems.
• Provide backup and assistance to traffic administrative team in adding or revising agency and advertisers in database.
• Work with traffic coordinators, programming and sales management to maintain accurate inventory trees and formats.
• Other duties as assigned by management

Qualifications

More About You:

Required & Preferred:
• Experience working with Traffic Systems preferred
• Ability to multi-task, manage and follow through on multiple projects, prioritize duties, and handle a high volume workload
• Exceptional organizational skills with meticulous attention to detail
• Excellent communication, training, and customer service skills
• Ability to work independently and in a team environment
• Ability to effectively identify and analyze problems and recommend solutions to address challenges
• Call center experience utilizing ticketing software such as Zendesk, preferred
• Working knowledge of Google workplace or Microsoft Office, required
• Flexibility to work extended hours, as needed

Responsibilities:

What You'll Do:
- Answer user inquiries regarding traffic software to resolve user problems in a prompt and efficient manner
- Assist users in installing traffic software
- Set up new users, remove terminated employees and revise user security access and rights
- Maintain SOX compliance and segregation of duties in security setting
- Assist in system upgrades, testing software enhancements
- Review technical training and manuals, confer with WideOrbit and Counterpoint technical specialists to investigate and resolve problems.
- Provide backup and assistance to traffic administrative team in adding or revising agency and advertisers in database.
- Work with traffic coordinators, programming and sales management to maintain accurate inventory trees and formats.
- Other duties as assigned by management

Jobcode: Reference SBJ-ropme2-18-188-163-142-42 in your application.