Client Success Strategist

Job Description

Overview
Job Title: Client Success Strategist
Department: Sales
Reporting To: SVP/Market Manager
Employment Type: Full-Time
Location(s): Orlando, FL
Work Arrangement: Onsite/Hybrid
Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. This role will also assist Account Executives in executing high level advertising campaigns, including radio and digital media as well as live event integrations.

Responsibilities
What You'll Do:
• Assist in creating media plans/presentations and help oversee high level accounts.
• Lead conversations with internal creative and execution teams to communicate client expectations, develop timelines and ensure that deadlines are met.
• Provide best-in-class ''white glove'' client service to high level advertisers through great communication and properly setting expectations
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly: monitor media implementation, pacing, and digital performance to ensure we deliver the campaign in-full
• Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal digital team to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
• Present campaign digital performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports.
Qualifications
Qualifications:
• Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
• Basic understanding of digital advertising strategy and measurement is preferred.
• Strategic thinker and solution-oriented with proactive and positive attitude
• A background working with and leading communication with internal teams
• Enjoy and thrive in a fun, fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Microsoft Office Suite
• A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required.
Important Notes:
Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
About Us
Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Jobcode: Reference SBJ-021y6m-216-73-216-43-42 in your application.