Client Success Strategist

Job Description

Overview
Job Title: Client Success Strategist
Department: Sales
Reporting To: General Sales Manager
Employment Type: Full Time
The anticipated starting salary range for Denver-based individuals expressing interest in this position is $50,000.00/Yr and $56,500.00/Yr plus commission.
Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.
Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.
Location(s): Denver
Work Arrangement: On-Site
Overview:
Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media, as well as live event integrations.
The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.

Responsibilities
What You'll Do:

Key Responsibilities:
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
• Provide best-in-class ''white glove'' client service to advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
• Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
Qualifications
Requirements:
• Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
• Understanding of digital advertising strategy and measurement
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• A background working with and leading communication with internal teams
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Microsoft Office Suite
• A valid driver's license, satisfactory completion of a motor vehicle record check. If the position requires use of the applicant's own vehicle, proof of insurance is required
Important Notes:
Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
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About Us
Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country's two scaled radio broadcasting groups with leading positions across the country's largest markets, as well as one of the country's largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.

Jobcode: Reference SBJ-128jbm-216-73-216-181-42 in your application.