Executive Assistant, Revenue Operations

Job Description

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Responsibilities:
• Manages executive administrative level tasks to aid in the success of the EVP & Chief Revenue Officer and any direct reports; manages and processes confidential and sensitive correspondence; manages complex calendar to determine strategic use of EVP's time.
• Interacts with a wide variety of internal and external audiences, including high-level leadership, ownership, staff and external service providers while scheduling appointments, meetings and travel; coordinates itineraries and travel arrangements; serves as communications liaison with internal and external partners and develops materials for communications uses (both electronic and traditional); prepares and submits financial paperwork such as reimbursements and expense requests to the fiscal office
• Proactively plans for upcoming internal and external meetings (set-up, agenda, catering, visitor access, parking, etc.); prepares background information and ensures timely and strategic follow up on action items; researches and resolves issues and problems without direction; assesses inquiries and concerns directed to the EVP's office, determining course of action and delegating to appropriate person to manage and uses substantial judgment and independent decision-making authority to assist with operations and maintains a high level of discretion in the handling of confidential matters.
• Identify, develop, and implement continuous process improvements to increase the efficiency and effectiveness of the EVP and the department.
• Works closely with other departments and EVP to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Act as a ''barometer'' having a sense of the issues taking place in the organization and keeping the team updated.
• Anticipate EVP's needs in advance of any calls, meetings, trips, etc.
• Manage both internal and external games and event ticket requests for EVP & CRO guests, with communication to relevant internal groups as well as proactively plan game/event invites.
• Coordinate client services including ticket requests, parking, reservations, etc.
• Develop client touch points prior to and post meetings, games, events and other opportunities as needed.
• Maintain a positive rapport with clients and vendors and provide assistance and details as needed.
• Manage the contact database for the EVP & Chief Revenue Officer and coordinate timely and regular communications to contacts.
• Process invoices in accordance to accounting policies, procedures and deadlines.
• Process expense reports in a timely and accurate manner.
• Maintain and track EVP annual budget.
• Fulfill any donation requests.
• Develop game/event meet and greets for EVP/CRO and maintain an up-to-date record of contacts in attendance at all events.
• Other duties and projects as assigned.

Qualification:
• Bachelor's degree, preferred
• Minimum three (3) years of experience providing comprehensive support to senior level executives required; additional years of experience are a plus
• Ability to think creatively, while still being business minded and focused
• Very strong computer skills with heavy experience using Microsoft Office products such as Outlook, Word and Excel; database management software/CRM, Archtics and Keynote systems is a plus
• Excellent verbal and written communication skills including grammatical, editing and proofreading skills
• Ability to work with internal and external clients with a positive, customer service-oriented attitude, while getting tasks completed in a swift and quality manner
• Strong, proven organizational skills are required
• Effective at managing tasks independently
• Strong sense of discretion and confidentiality
• Patience and ability to switch gears quickly as needed
• Experienced in standard office procedures, policies and sense of decorum

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!

Jobcode: Reference SBJ-d8x54q-3-147-59-186-42 in your application.