Ticket Operations Specialist

Job Description

Ticket Operations Specialist

Job Purpose

This position is responsible for processing and maintaining season and group ticket accounts for Group Sales, Season Sales and Season Services through Archtics and Fan360.

Primary (Essential) Duties
• Enter and retrieve information from the Archtics and Fan360 (CRM) systems
• Work closely with Season, Inside, Group and Season Service representatives
• Maintain season and group ticket accounts by assigning seats, posting payments and printing tickets through the Archtics ticketing system
• Work in conjunction with Community Affairs and Fantasy Camp contacts to facilitate ticketing needs
• Generate reports from Archtics as needed.
• Provide guidance to the Ticket Operations game day staff as needed
• Assist Sr. Manager with box office duties
• Administrate Archtics system functions such as creating events, managing event updates, and building price codes.
• Other duties as assigned

Knowledge, Skills and/or Abilities
• Ability to multi-task in a fast-paced environment
• Excellent data entry skills
• Strong attention to detail
• Knowledge of the Archtics, HOST, TM1 and CRM systems a plus
• Proficient in Microsoft Office and Outlook
• Strong organizational, analytical and communication skills

Experience/Education Requirements
• Bachelors Degree
• Ticketing experience preferred

Working Conditions and Physical Demands

While performing the duties of this job, the employee must be able to:
• Ability to work flexible hours including nights, weekends and holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Jobcode: Reference SBJ-rzvyz2-3-149-229-253-42 in your application.