Technology Operations & Support Engineer

Job Description

Amazon Studios Technology is looking for a Technical Operations Support Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization. Your responsibilities will contribute to supporting network, technology, software and devices across Amazon Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (Development, Production, Post Production, and Marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels.

The TechOps Support Engineer will have an excellent understanding of computers components (hardware and software) and a demonstrated willingness to learn and apply new technology. Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments. A successful candidate will demonstrate a technical aptitude, the ability to deal effectively with people in a wide variety of situations. A successful candidate will also be able to prioritize a multitude of concurrent issues, and escalate with a customer obsession mindset and demonstrate a proven ability to operate in extreme high pressure situations. You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams.

BASIC QUALIFICATIONS
• 4+ years of experience in a customer support environment.
• 4+ years of networking, IT and technical support experience.
• 4+ years of experience working in systems administration, storage solutions and internet connectivity.
• Prior experience working in AWS cloud computing environments or equivalent associate AWS certification.
• Prior experience supporting large-scale enterprise applications and technology.

PREFERRED QUALIFICATIONS
• Prior experience working within the Media and Entertainment industry.
• Experience analyzing, troubleshooting, and providing solutions for technical issues.
• Demonstrated customer focus mindset
• Prior professional work experience as a systems administrator, network engineer or software development engineer.
• Demonstrates knowledge and understanding of networking, server, desktop technology and proven methods of providing innovative solutions to customers.
• Experience with scripting / programming
• Comfortable in an ambiguous, ever changing environment.
• Excellent oral and written communication skills – customers contact us via calls, chats, and email.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Jobcode: Reference SBJ-gp41po-18-191-157-186-42 in your application.