Premium Hospitality & Events Manager

Job Description

Premium Hospitality & Events Manager (Crypto.com Arena)

Crypto.com Arena has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks – Crypto.com Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.
For a quarter of a century, Crypto.com Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events.
Crypto.com Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.
Job Summary:
The Premium Hospitality & Events Manager is responsible for the coordination and fulfillment of all members, prospect, and internal events for the Crypto.com Arena Premium department. Additionally, this position will assist in budgeting, gifting, and creative event concepts for the department ensuring the upmost level of premium service.
Essential Functions:
• Budget, develop and execute all premium events and trips for members alongside the Manager, Premium Hospitality & Events.
• Monitor all phases of event creation, including but not limited to sales, planning, marketing, servicing, and administrative procedures.
• Assist in organization and fulfillment of member gifting as well as the preservation of relationships with gifting vendors.
• Collaborate with various departments within the company to perform internal prospecting events and provide retention strategies for the sales team. Main point of contact for the arena. Responsible in navigating and managing CRM system to track guest lists through activities during event process.
• Create and budget departments specific events/outings (i.e., retreats, incentive trips, holiday parties). Proactively research internal event ideas and locations.
• Responsible for working and attending premium events and trips while cultivating a strong relationship with different personnel to ensure a smooth flow.
• Participate in services meetings to support with the knowledge of event, hospitality, and renewal experience information. Provide thorough run of show details.
• Maintain relationships with event experts within and outside the industry to stimulate collaboration and creativity.
• Ensure pre-event agenda and run of show are distributed to staff. Ensure post-event surveys, detailed recaps are also distributed to staff. Ensure data are tracked through KORE to be used to better enhance future events.
• Actively pulls from CRM data to best cultivate the most targeted one-off events for our clients.
• Actively brainstorm original programming for the Premium department to ultimately improve experiences for our members and prospects.
• Provide leadership and initiative with league's outreach tasks by maintaining communication.
• Oversee and maintain signed inventory and merchandise.
Required Qualifications:
• Minimum education level of: BA/BS Degree Preferred.
• Minimum of 4-6 years of related work experience: experience with event management in sports and/ or entertainment industry is preferred.
• Proficient with Adobe Photoshop and/ or Illustrator, Microsoft Excel, Outlook, Word; ability to learn required business systems.
• Ability to prioritize and solve problems efficiently and quickly.
• Highly organized, resourceful, detail-oriented, quick learner.
• Ability to multi-task in a fast-paced environment.
• Assertive, self-motivated, self-starter with the ability to work with minimal supervision.
• Ability to professionally handle highly sensitive and confidential information.
• Ability to professionally communicate and interact with all levels of management and clients.
• Ability to work nights, all events, weekends, and holidays as required.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
Pay scale: $73,266 - $106,698
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

Jobcode: Reference SBJ-k2k5ok-216-73-216-20-42 in your application.