Goldenvoice Ticketing Supervisor

Job Description

TICKETING SUPERVISOR
SUMMARY
The Ticketing Supervisor is responsible for overseeing the ticket selling staff. The Ticketing Supervisor will resolve customer service concerns and troubleshoot issues that arise with ticketing software and the point of sale system. This position will also supervise guestlist and any other night of show issues that may come up during the duration of the event with the help of the Ticketing Manager/Coordinator if needed.
PRIMARY RESPONSIBILITIES
1. Responsible for supervision of ticket sellers. Ensure that all employees are fulfilling their job responsibilities and advising staff when necessary.
2. Responsible for training of ticketing staff. Assist manager with scheduling and disseminate the schedule for department, ensuring all shifts are filled properly.
3. Accurately reconcile all credential inventory and equipment to ensure proper check in at the end of each shift.
4. Resolve customer service issues and complaints. Work with department to fix issues related to customer service complaints when appropriate. Troubleshoot any issues relating to software or point of sale system.
5. May be responsible for the organization of staff meetings, acceptance and payment of deliveries. May review ticketing information for each show built, validating prices and dates are correct. Coordinate show builds with marketing department.
QUALIFICATIONS
1. Years of related work experience: 3
2. Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
3. Excellent written, listening, and verbal communication skills and experience in conflict resolution

4. Experience in a supervisory role
5. Must be able to work flexible schedule, including: nights, weekends and some holidays
6. Ability to effectively supervise, motivate, and lead a productive team.
7. Knowledge and interest in live entertainment preferred
PREFERENCES: Available to work flexible hours, including nights and weekends
Pay Scale: $20.00-$23.00
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

Jobcode: Reference SBJ-yj8m0m-216-73-216-221-42 in your application.