Event Staff Ford Amphitheater - Rocky Mountains

Job Description

GUEST SERVICES
A Brief Overview
Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
A Brief Overview
• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
Required Qualifications
• A minimum education level of: High School Diploma or its equivalency
• 2-4 years of related work experience
• Ability to operate sound systems and plan for live production events
• Working knowledge of standard tools and equipment of the trade
• Ability to lift, push, and pull at least 50 pounds
• Ability to maintain effective working relationships
• Strong listening and verbal communication skills
• Must have a positive attitude and be team oriented
• Able to work various hours: nights, weekends, and holidays as required
• Experience with music industry preferred
Pay Scale: $20.00 - $25.00
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

Jobcode: Reference SBJ-233p32-216-73-216-71-42 in your application.