Operations Coordinator

Job Description

Your Platform

Your Mission

Activision's User Research team is looking for a friendly, diligent, full-time Operations Coordinator with a passion for games and talking with people. As an Operations Coordinator, you will work with the User Research team to recruit research participants to come in for a variety of studies on games and other projects conducted at the Activision User Research Center in Sherman Oaks, CA.

Please note: This position is full-time, on-site, with at least one weekend day.

Responsibilities:
• Screen and schedule research participants for upcoming research studies on games and projects via phone screens and e-mail.
• Work directly under the Operations Lead for the User Research team to assure the highest quality of research participants for various research projects.
• Coordinate directly with researchers on the type of participants needed for each study, including sample size, player profiles, and recruiting timelines.
• Assist research staff with creating lists of participants for each study, as well as potentially helping perform intake of participants on scheduled study days.
• Responsibilities may also include being asked to participate and provide feedback on research projects.
• Assist with recruitment drives as needed.
• Other duties as assigned.

Qualifications:
• Strong interpersonal communication (both written and verbal).
• Must exhibit an ability to vet and fact-check participant answers to background and game experience questions.
• Must have customer service experience-phone experience is a plus.
• Must have a passion for video games and should be well versed in Activision's titles.
• Excellent organizational and analytical skills.
• Adaptable and quick learner that enjoys tackling a large variety of problems.
• Familiarity with FPS and console games is a plus.
• Experience with Microsoft Excel and Outlook is a plus.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com General employment questions cannot be accepted or processed here. Thank you for your interest.

Subject to eligibility requirements, the Company offers comprehensive benefits including:
• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the US, the standard base pay range for this role is $38,880.00 - $72,000.00 Annual. This base pay range is for the US and is not applicable to locations outside of the US Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.

Jobcode: Reference SBJ-d8bekx-3-23-102-227-42 in your application.