Junior Helpdesk Technician

Job Description

Craft:

Your Platform

Your Mission

Priorities can often change in a fast-paced environment like ours, so the Junior Helpdesk Technician role includes, but is not limited to, the following duties and responsibilities:
• Resolve end-user problems via tickets, chats, and support emails
• Build, install, upgrade, troubleshoot and repair desktop computers and peripherals
• Desktop hardware/software support
• Installation and support for game development consoles
• Maintenance user accounts
• Inventory management as needed
• Contribute to and maintain IT documentation for knowledge base
• On-Call Participate in IT coverage for the critical business environment and applications as needed
• Hardware inventory and Audit
• Equipment handout/receiving for end users
• Additional duties as required

Player Profile

Minimum Requirements:
• Ability to assess users support needs as they arise, solve, or escalate issues to team members as required.
• Strong communication skills.
• Excellent time management skills.
• Assist with the creation of documentation for the IT team.
• Ability to build and troubleshoot PC hardware.
• Windows Troubleshooting experience.
• Cable of carrying items/hardware up to 40 lbs.

Extra Points:
• Associate's / Bachelor's degree in computer science or related field.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+).
• Experience with Active Directory.
• Experience in customer service roles.
• 1-2 + years previous experience working on a helpdesk.

About Activision Blizzard Media

Activision Blizzard Media is the gateway for brands to the #1 cross-platform gaming company in the western world, with hundreds of millions of players across over 190 countries. Our legendary portfolio includes iconic mobile game franchises such as Candy Crush™, esports opportunities like the Call of Duty® and Overwatch® Leagues, and some of the top PC and console gaming franchises such as World of Warcraft®, Call of Duty®, and StarCraft®.

The idea is simple: great game experiences offer great marketing experiences. We have built a new team to introduce innovative, impactful, and rewarding advertising experiences to our huge audience of highly-engaged players. We are looking for new talents to help take our emergent media offering to the next level.

We need all sorts of heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace, great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply can't expect diversity in our players and originality in our games without first nurturing it in our people.

Ready to play?

Come join our world and work alongside some of the best and brightest minds in the business.

All applications should be made in English.

Discover more at https://www.activisionblizzardmedia.com/

Jobcode: Reference SBJ-rbpvoy-18-218-234-83-42 in your application.