IT Technician

Job Description

Your Mission

Activision Central Tech is looking for a hands-on IT Technician to help support our users in the UK and EU regions. The role will be based out of Sherman Oaks, California and will work with the Sr. IT Manager in the US. You will be primarily responsible for providing all levels of IT support for both on-site and remote users and systems. It will be essential in this role to have the capability and the willingness to provide support in all IT areas including help desk, asset management, monitoring, data storage and backup. You will need to be able to troubleshoot, diagnose and resolve problems quickly and efficiently in a fast-paced, studio environment. You will also need to demonstrate the ability to communicate and collaborate effectively with a wide variety of teams and users.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
• Primary support of our teams based out of the UK and EU
• Global desktop support for on-site users in multiple offices as well as remote users
• Onboard new users and equipment (both on-site and remote)
• Design, install and maintain computer systems
• Track IT assets and equipment while ensuring all deployments adhere to security policies
• Manage office and data center server, storage and network infrastructures (planning, configuration and maintenance)
• Provide technical documentation for configurations and procedures
• Lead IT-related projects that include infrastructure installations and system upgrades

Experience
• 5+ years experience in IT
• Experience in a leadership role
• Detailed understanding of Windows, Mac and Linux environments
• Experience with system management tools (ConfigMgr, Jamf) and security endpoints (CrowdStrike, BigFix, Nessus)
• Experience managing LDAP (Active Directory) and productivity services (Office 365, Google Workspace)
• Basic networking (routes, security groups, firewall rules)

Extra Points
• Experience working and supporting a studio game dev environment
• Experience with game development kits
• Experience with game development applications and tools (Perforce, Confluence/JIRA, Autodesk, Adobe Creative Cloud)
• Experience with virtualization, containerization, scaling (Docker, KVM, etc.)
• Experience managing file, block, and object storage architectures
• Experience with automation and scripting

Jobcode: Reference SBJ-r7b64k-3-15-221-67-42 in your application.