Associate Producer, Player Support

Job Description

Your Mission

This position would be employed by an external agency (Volt), working onsite with Activision Publishing. Activision is looking for an Associate Producer to join our Player Support production team. We're looking for someone with experience and passion for creating great user experiences across digital operations, shared services and engagement. You will help drive key initiatives across leading edge mediums like web, mobile, social, community forums, and agent tools. The Associate Producer will work collaboratively with a wide variety of internal and external stakeholders to help pull together and track great support offerings for Activision. This is a great opportunity to work with a creative team that's innovating support solutions to help keep players engaged and in the game! Responsibilities:
• Support the creation of project schedules, support plans, and production pathways
• Manage workflows for support features requiring production activities (requirements, design, analysis, feedback, development, testing, deployments)
• Lead iterative sprints to achieve production goals and objectives, organize disciplines, set priorities and drive throughput
• Understand and communicate project milestones, task deadlines, and stakeholder feedback to team members
• Predict, identify and propose solutions for impediments, project risks and issues
• Work with user experience team and stakeholders to design, enable and implement industry leading digital and peer-to-peer experiences
• Collaborate with the teams to overcome complex problems, improve product quality and stay on track
• Improve existing and/or create new processes to help communication and efficiencies
• Determine metrics of success, assess effectiveness, and help develop internal strategies to improve self-help and peer-to-peer effectiveness
• Synthesize data from multiple sources for a clear understanding of opportunities
• Assist with validating and measuring user experience success via usability testing and post deployment evaluation
• Review self-help and operational metrics (daily, weekly, monthly, quarterly) to enable continuous improvement across support services (self-service, social, community, peer-to-peer and ambassadors)

Player Profile:
• Degree in Project Management, Information, Technology or related
• 2 + years as a producer, project manager or equivalent level position in a product development or creative environment
• Understanding of project management methodologies (agile/scrum/kanban, waterfall)
• Must have excellent task-tracking organization
• Excellent communication skills, both written and verbal
• Proven organizational skills to work closely with many internal / external groups, and vendors
• Strong business acumen with a track record of leveraging data and analysis to make decisions and influence others
• Highly creative, detail-oriented, passionate about delivering the best user experience possible
• Experience creating effective Business Requirement Documentation
• Ability to create user experience documentation, user flows and wireframes

Nice To Haves:
• Project management certifications (e.g., PMP, CSM)
• Experience in Photoshop
• Strong understanding and the ability to edit web technologies (HTML, CSS, JavaScript)
• Experience in a customer experience/support function
• Knowledgeable about games and trends in the industry
• Passion for video games

Your Platform

We're headquartered in Santa Monica, California, housing multiple teams across many disciplines of Marketing, PR, Sales, Supply Chain and other corporate functions such as HR, IT, Legal, Facilities and Finance. Santa Monica is the nerve center of our company, where the best ideas combine with unrivalled rigor to create the biggest and best entertainment experiences in the world. The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Jobcode: Reference SBJ-rzoqn1-18-191-135-224-42 in your application.