Full Time Job

Associate Community Manager


Middleton, WI 03-24-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Core Hours:

Monday - Friday, 9:30 AM to 5:30 PM CST

Primary Objective:

Promote Raven Software, and associated work/titles, to the world and represent studio culture and philosophies within the company.

Job Description:

The Associate Community Manager is primarily responsible for supporting the community engagement plans created by the Communications & Community Manager including engaging players in conversations on forums and social channels and supporting the creation of community-facing content and subsequent internal reporting.

The Associate Community Manager should have a thorough understanding of contemporary video game genres and platforms, including fluency with games-as-a-service practices and production/business models. The Associate Community Manager is a creative and passionate gamer, comfortable with online communities and social media, with excellent communication skills, and with the ability to thrive in a highly dynamic environment.

• Collaborate on defining and helping to execute the community engagement strategy driven by the Communications & Community Manager
• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Create compelling product communications such as blogs, patch notes, social copy
• Manage content calendars/milestones, delivering content to cross-functional teams, and communicating with teams across Activision/franchise studios
• Establishing feedback loops with players and dev teams, providing regular/meaningful reporting on community sentiment, concerns, and suggestions
• Analyze and report on content and program performance data to drive continuous improvement and optimization
• Overall ability to adapt to a spectrum of different projects assigned to you by the Communications & Community Manager

• 3+ years of experience in a community-oriented role, preferably in the video game industry
• Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences
• Strong understanding of social media services, mechanics, and trends, especially Twitter, Instagram, Reddit, and TikTok
• Strong organizational skills and an independent, self-motivated work style
• Proficiency with MS Office (Word, Excel, and PowerPoint)

• Advanced degrees in communication, marketing, or related field
• Video publishing, graphic design, and/or content creation experience
• Project management training and experience
• Experience working with influencers
• Proficiency with Sprinklr, Confluence, and/or JIRA
• Existing strong personal network within Raven's communities
• A fan of the Call of Duty franchise

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Company Profile

Activision Blizzard, Inc. is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment.