Summer Intern - User Research & Operations

Job Description

The WB Games User Research team bridges the link between players and game developers. As a connective tissue that shapes product direction, the UR team empowers decision-making by delivering actionable insights that reflect real player needs and expectations.
Your Role Accountabilities
• Install and test builds on PC, PlayStation, Xbox and Switch consoles
• Recruit participants for studies from internal and external databases
• Moderate 1:1 usability studies and group playtests in lab locations in Knutsford and London
• Set up lab for playtesting in Knutsford and London
Assisting with:
• Assist in study design, survey creation and scripting
• Assist in coding data, analyzing telemetry, and report writing
By the end of the program the intern would have firsthand experience in running user research studies for games in development during various phases of production.

Qualifications & Experience
Essential skills:
• Passionate and experienced video game player
• Strong understanding of UX principles, quant and qual methods, and research tools (via coursework or experience)
• Troubleshooting hardware and software on PCs
• Strong verbal communication skills to deal with groups of people
• Strong written communication skills for digital communication
Nice to have skills:
• Python for data analysis
• Prompt engineering
• Prototyping and wireframing
What to know before applying:
The details of the summer programme are below:
• Duration: 12 months
• Start Date: July 2026
• End Date: July 2027
• Salary: £29,000
About Our Internship Program
WBD's Internship Program is designed to nurture students professionally and personally. We attract the country's boldest and brightest students for paid, for-credit, real-world internship experiences in the entertainment, tech, sports, news and media industries. We offer career-defining opportunities to learn valuable skills that will help you prepare for a successful future.
Ready to learn more? Here's what we offer:
• Hands-on work with passionate, talented team members in your field
• Mentorship from some of the industry's kindest and most passionate entertainment veterans
• Engaging events including professional development seminars, panels with recruiters and former interns, intern-exclusive events, and so much more
• Access to top-level executives and employees through our Speaker Series and Roundtables
• Incredible networking opportunities with industry-leading professionals and a robust intern alumni network
• A creative, collaborative, and inclusive company culture
What you can expect to take away from the program:
• Opportunities to develop professionally and uncover skills you didn't know you had
• The insider scoop on the entertainment industry and what happens behind the scenes
• Relationships that will go beyond your collegiate career
• Real-life experiences that will provide you with the confidence to delve into your next adventure
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Jobcode: Reference SBJ-12ybny-216-73-216-212-42 in your application.