Intern - Customer Experience Program Manager Assistant - July

Job Description

Customer Experience Program Manager Assistant – Internship (6-month) July 2025 (W/M/NB)

Ubisoft's 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

Join Ubisoft's Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live events while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:
• Assisting to Plan & Manage Live Events: identifying, planning and executing Live Events for Ubisoft´s Games & Services.
• Working on Continuous Improvement & Feedback Management: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint, Signavio ...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analysing Data: Collect, clean, and analyze past live events data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Standardizing Communication Templates: Design and refine email templates to ensure clear, consistent, and brand-aligned communication that reads well across Mac, Windows, tablets, and other devices.

Qualifications
• You are currently pursuing a higher education degree specializing in project management or equivalent;
• You have a previous experience in project management, planning events or live operations in a cross-functional environment;
• You are a team player and have at heart to gather feedback and contribute to process improvements;
• You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;
• Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;
• A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;
• You have a fluent level of English, both written and spoken. French is a bonus;
• As a player or not, you have a strong interest for the video game industry!

Jobcode: Reference SBJ-re7bw1-18-97-9-171-42 in your application.