Intern - Organizational, Sales Associate

Job Description

JOB OVERVIEW

The Philadelphia Phillies offer a postgraduate internship that runs from the Summer/early Fall of 2023 through the completion of the 2024 baseball season (approximately 12 to 14 months depending on department needs).

RESPONSIBILITIES
• Season and group ticket sales through outbound phone, e-mail communication, and text.
• Retention of season and group ticket clients through outbound calls, e-mail communication, and text.
• Answer incoming sales/customer service phone calls relating to season ticket packages, group ticket outings and general sales/ballpark information.
• Provide excellent customer care during phone, e-mail, text, and in-person interactions with Phillies clients and fans.
• Assist customers/troubleshoot mobile ticketing questions.
• Provide first class service for premium seating clients during Phillies games.
• Complete and thorough working knowledge including but not limited to the ProVenue Ticketing software, MLB Ballpark App, SSB Customer Relationship Management platform, and Airship (text) interface.
• Work cohesively with members of the sales and ticket operations department to reach sales goals and fulfill customer service requests.
• Volunteer to assist other departments on various projects as needed.
• Other duties as assigned.

QUALIFICATIONS
• Accepting applications from recent college graduates and others
• Sports Management and/or a Business degree preferred.
• Ability to be flexible and work all Phillies home games and non-traditional hours, including nights, weekends and holidays.
• Strong interpersonal skills.
• Ability to multi-task and stay organized.
• Excellent oral and written communication skills.
• Ability to thrive in a team-oriented work environment.
• Interest in sales/marketing.
• Prior phone experience preferred.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Experience

Preferred
• 1

Jobcode: Reference SBJ-r06478-3-21-104-109-42 in your application.