Discovery is searching for a n Employee Services Senior Associate to join the Global Business Services (GBS) People & Culture (P&C) team....Your Ro le Accountabilities…
• Analyze, capture, respond to, and resolve P&C , pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.
• Handle inbound requests via phone, email, the HR-Portal, or other access channels.
• Perform individual employee data transactions and data-entry in Workday and other systems.
• Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
• Provide support for self-service and P&C technology tools for employees and customers.
• Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills.
• Educate customers to increase awareness of self-service resources and promote self-sufficiency.
• Ensure confidentiality of sensitive information and protect personal data w...uests from employees, managers, and other customer types, that are inbound via phone, email, the HR-Portal or other access channels, including:
• Carrying out individual employee data transactions/data-entry in Workday and other systems, troubleshooting payroll and payment related matters, time off inquiries and recalculations, completing employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
• Providing support for self-service and P&C technology tools for employees and customers
• Ensuring case notes are complete and in line with company a nd audit expectations, demonstrating excellent writing and communication skills.
• Educating customers to help them be more informed/self-sufficient by increasing awareness of self-service resources.
• Ensuring that sensitive information remains confidential an d protecting personal information when processing transactions and addressing employee inquiries.
• Providing mindful redirec