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• 1-2 years of leadership experience
• Supervise, coach, and develop Membership Account Managers, including onboarding, training, performance management, and professional development.
• Lead and manage the season ticket renewal process, including outreach, follow-up, and account servicing.
• Provide guidance, training, and mentorship to Account Managers and Membership Services team members.
• Partner with ticket sales leadership to train sales representatives on upselling and cross-selling opportunities, including partial plans, group tickets, and premium products.
• Assist in the development and execution of membership service campaigns, events, and engagement programming.
• Support payment collection efforts for season tickets and other ticket packages in coordination with finance and ticketing teams.
• Leverage technology and CRM tools to improve service efficiency and enhance the member experience.
• Process additional ticket requests and special accommodations for Seaso...Required Skills, Experience and Abilities
To perform the job successfully, you should demonstrate the following competencies:
• Bachelor's degree from an accredited college or university in Sports Administration, Business, or a related field.
• 3-5 years of experience in ticketing, membership services, or customer service, preferably in sports or live entertainment.
• Previous experience managing or leading teams, including coaching, training, and performance oversight.
• Strong understanding of season ticket servicing, renewals, and retention best practices.
• Demonstrated ability to build relationships, resolve issues, and deliver exceptional customer experiences.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in CRM systems, ticketing platforms (Ticketmaster preferred), and Microsoft Office applications.
• Detail-oriented with