As part of the Process and Tools team on Product Operations, you will be responsible for transforming the Global Streaming Product Development Lifecycle into a well-oiled, AI-enabled engine....You'll lead efforts to reduce tech debt, enhance efficiency, and integrate AI-driven solutions, working closely with Product Ops, Portfolio Ops, Product Managers, and UX teams to ensure our tools (including Airtable and Jira) enable seamless collaboration and scale....Key Responsibilities
• Optimize and Manage Tooling Ecosystem: Collaborate with Product, UI/UX Design, PMO, and Engineering teams to administer and enhance Jira, Confluence, Airtable, and SharePoint for cross-team workflows, incorporating AI-driven automation where possible.
• Own Tool Setup and Maintenance: Ensure robust configuration and ongoing support of tools powering four global streaming platforms: Peacock, SkyShowtime, Showmax, and NOW, leveraging AI to improve efficiency and scalability.
• Drive Documentation & Training: Develop and maintain clear, accessible documentation and training resources in Confluence and SharePoint to support change management and adoption across a 300+ member organization.
• Serve as Tooling & AI Expert: Act as the primary point of contact for tooling-related questions, troubleshooting, best practices, and AI integration opportunities.
• Enable Process Improvement: Identify opportunities to streamline workflows, re...Qualifications
• 3+ years in Tooling, Operations or Systems Analyst type roles with a focus on tooling and workflow optimization and automation
• Proven experience administering and optimizing Airtable, Jira, Confluence, and SharePoint; familiarity with admin-level capabilities and automation tools, integrations and API knowledge
• Hands-on experience implementing AI-driven solutions (e.g., predictive analytics, workflow automation, intelligent dashboards) to improve efficiency and reduce manual effort
• Strong ability to identify inefficiencies, reduce tech debt, and design scalable solutions that simplify complex workflows
• Understanding of data structures, automation frameworks, and capacity planning tools; ability to translate business needs into technical requirements
• Excellent stakeholder management skills; ability to partner with other Operations teams, Product Managers, Designers, and Technology teams to align tooling strategies
• Skilled in creating clear,