Full Time Job

Digital Services Operator - Lead

Visual Data Media Services

Burbank, CA 09-09-2020
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description


We are excited to announce that we currently have a position open for a Digital Services Operator, Lead, in our Digital Services Department, located in Burbank, California.

This position requires availability to work Swing shift (3pm-11:30pm)

Candidates must be self-motivated, with superior work ethic and ability to work to strict delivery deadlines, with minimal direct supervision. Must have the ability to review and understand technical specs as they pertain to the creation of content for digital distribution platforms.

Position Overview

The Digital Services Department encodes, transcodes and edits digital content. This position is responsible for executing the day to day work for the Digital Services Department, while ensuring accuracy and on-time completion.


  • Receive assignments/work orders from client services

  • Utilizing various editing platforms and/or encoding and transcoding software, execute work orders in a timely manner

  • Perform quality control measures to ensure all work is accurate

  • Update media order systems and log all time accurately

  • Resolve issues either technical or deadline related, and collaborate with operational departments and client services, towards a timely resolution

  • Maintain company quality standards by adhering to checklists and departmental directives

  • Work with department manager to create and improve workflows

  • Represent and uphold all department policies and procedures and maintain an exceptional level of service for our customers

  • Participate in training, as needed

  • Undertake additional department duties as required

  • Assign work and create workflows

Desired Skills and Experience:

  • 3+ years of post-production or media distribution experience

  • Results oriented with strong attention to detail

  • Excellent interpersonal and both written and verbal communication skills

  • Strong knowledge with Encoding / Transcoding concepts and processes

  • Strong knowledge with creating content for Digital Distribution Platforms.? i.e. - iTunes, Netflix, Amazon, Google, PlayStation, Xbox

  • Strong knowledge of 4K and HDR (either Dolby Vision or HDR10) and how they apply to industry specs

  • Must have experience with creating IMF and DCP. Candidates will be required to take a test for both.

  • Must have experience with Final Cut Pro 7, X and Premiere and all peripheral compression software apps; Clipster, Transkoder. Candidates will be required to take a Final Cut Pro 7 test.

  • Working knowledge of frame rates, aspect ratios, file types

  • Working knowledge of Audio, HD and SD Video Signal Flow, Physical and File Based Formats, Aspect Ratios, Frame Rates and Conversion Processes

  • Must have experience with conversion software/hardware such as Alchemist Platinum or Teranex

  • Strong multi-tasker, with experience with organizing and managing multiple priorities, while retaining comprehensive knowledge of multiple workflows

  • Strong ability to follow direction, work unsupervised, at a fast pace in a calm and collected manner

  • Ability to troubleshoot and act as a critical thinker

  • Familiarity with Closed Captioning and Subtitling creation and embedding

  • Familiarity with Telestream Vantage workflows, MacCaptions, FFMpeg, ProTools a plus


  • Ability to read, write, speak and understand English

  • Knowledge of television production equipment and software is required

  • Knowledge of studio-based production and post production techniques required

  • Understanding of technical workflows is required

  • Positive, collaborative and unselfish interpersonal skills with strong verbal, written communication skills, including the ability to effectively convey requests and ideas to editors, graphic and audio designers, talent, etc., are required

  • Strong understanding of the organization’s goals and objectives

  • Willing and able to learn, understand, and grow with the business

  • Team-oriented in a highly collaborative environment

  • Can conform to shifting priorities, demands and timelines

External Application Page

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