IT Support Administrator

Job Description

IT Support Administrator (Contract)

IT Support Administrator (Contract)
*This is a 12 month temporary position through our staffing partner Yoh Services with a high likelihood of future work.

San Diego, CA (Rancho Bernardo)

The candidate will provide support to staff on all company supported hardware and software applications.

Responsibilities:
• Provide Global day-to-day support and customer service
• Primary technical contact for all support IT issues
• Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets
• Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests) and advanced IT issues
• Setup computers and phones for new hires
• Support/Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, Anti-virus and malware detection, data backups, etc..
• Deploy corporate images
• Work on projects as needed
• Bring ideas for improvement forward
• Follow and implement security policies while carrying out desktop support
• Create documentation as needed
• Physical movement of IT or other office gear as needed
• On-call and available 24x7 to expertly support our global staff
• May require travel to other company offices

Qualifications:
• At least 2 years of desktop support
• Excellent verbal and written communications skills
• Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms
• Strong troubleshooting skills in an enterprise environment
• Strong Windows 7 experience
• Strong Mac OSX support experience
• VOIP phone support experience preferred
• Desire to multitask and solve problems efficiently and quickly
• Hands-on experience with Microsoft and Apple OSX desktop operating systems and software products
• Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system imaging software
• Must have extensive knowledge of computer hardware (i.e. built a PC at home or business)
• Experience with a corporate IT ticket system, ServiceNow
• Experience with asset and software tracking preferred
• Extensive SharePoint and Microsoft SCCM experience

Education:
• Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred
• A+, Microsoft or other certifications preferred but not required

Jobcode: Reference SBJ-g3pbqd-3-145-69-255-42 in your application.