Digital Media Coordinator

Job Description

Digital Media Coordinator (Contractor)

Team: Technology and Operations

Status: Contractor; 35 to 40 hours/week; funded through December 2020 with possibility of extension

NOTE: The individual selected for this role will not be directly employed by PBS. The incumbent will be hired by staffing firm as a contractor assigned to work on this project for PBS.

Timely promotional asset delivery to PBS member stations and digital platforms is crucial in driving increased audience to our content and increasing key metrics. In order to better facilitate this distribution across the PBS system, Technology and Operations operates a Digital Asset Management (DAM) platform to manage and disseminate all digital assets to member stations across all on-air, online, social and print channels.

The Digital Media coordinator supports daily operations related to video quality assurance, national break scheduling, and digital asset management. The Digital Media Coordinator is responsible for maintaining the high technical and editorial standards for all on-air promotion as well as ensuring assets are pushed to our various distribution platforms in a timely manner.

Essential duties will include, but not limited to:
• Support PBS DAM stakeholders by ensuring all video assets are cleared, scheduled, and distributed.

• Manage DAM asset workflow, providing on-going Producer, Production and Strategy support.

• Fulfill asset requests from member stations and PBS staff, primarily through the DAM, communicating asset availability and usage.

• Provide technical and other required support to member stations and PBS staff on DAM system and various asset concerns in a courteous and timely manner.

• Log user and system errors; report and trouble shoot issues to DAM and IT teams; follow-up with users.

• Support Production and Strategy on DAM usage and training, field requests and questions.

• Assist with communication, on-boarding, training and support activities for stations, internal and external producers, and other stakeholders.

• Apply promotional video to the PBS National Broadcast Schedule.

• Validate and approve digital assets in the DAM, including video, and digital media; work with internal and external producers to ensure metadata is properly entered.

• Download and screen on-air/online promo files from the DAM, reporting on technical and editorial issues and other potential flags relevant production staff, and external producers.

• Write articles and assist in the creation of weekly newsletters.

• Strategize and test new enhancements, adding to user requirements for updated versions of the PBS DAM.

Requirements for success:
• 1-2 years experience in content management, preferably digital media asset management and/or library services

• 1-2 years experience working in a production environment

• 1-2 years experience writing newsletters, blogs or other similar communications

• Bachelor's degree with major in: Marketing, Film/TV Production, Communications, or related field

• Knowledge of production-related technology for on-air, online, or print

• Experience working with creative and technical people

• Experience in broadcasting or public media a plus

• Familiar with the digital media, database and content management systems

• Familiar with various video formats

• Analytical thinking skills and superior attention to detail

• Resourceful, self-directed and a flexible team player

• Excellent time management skills

• Ability to handle multiple projects and requests simultaneously and prioritize accordingly

• Experience in writing newsletters and other similar communications

• Excellent oral and written communication skills

• Strong customer service skills

• Desire to take on new tasks in this role that fit into the bigger picture priorities and objectives for the Technology and Operations department

PBS is an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities

Jobcode: Reference SBJ-g36j1q-3-145-206-169-42 in your application.